Regional Veterinary Business Operations Partner
About the role
At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Located in Phoenix, Arizona; Salt Lake City, Utah; and Houston, Austin, and San Antonio, Texas. This is a Full-Time, Exempt position with 10% travel within the assigned region. We’re looking for a Regional Business Partner to support 15–25 Petfolk Care Centers (PCCs) across our network. This role focuses on creating consistency, supporting leaders, and strengthening operational excellence across your region. You’re someone who thrives on building systems, developing people, and ensuring strong execution. You understand how a veterinary hospital operates — from daily huddles to end-of-day reviews — and you know how to use data and coaching to guide teams toward success. Most importantly, you’re a steady partner to local leaders, helping them grow, stay aligned, and deliver on Petfolk’s mission to raise the standard of pet care.
Responsibilities
- Recruit, develop, and retain strong Pet Care Center leaders
- Provide coaching on KPIs, processes, and leadership practices
- Create individualized development plans and encourage growth
- Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
- Partner with Learning & Development to provide ongoing support
- Ensure consistent use of Petfolk’s operational playbooks
- Monitor KPIs weekly and support completion of key tasks
- Identify opportunities early and provide retraining or resources as needed
- Serve as a regional point of clarity for operational processes
- Participate in weekend rotational operations support