Regional Veterinary Business Operations Partner

About the role

Location: Phoenix, Arizona; Salt Lake City, Utah; Houston, Austin and San Antonio, Texas. Employment Type: Full-Time, Exempt. Travel Requirement: 10% within assigned region.

At Petfolk, we’re reshaping veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. We’re looking for a Regional Business Partner to support 15–25 Petfolk Care Centers (PCCs) across our network. This role focuses on creating consistency, supporting leaders, and strengthening operational excellence across your region. You’re someone who thrives on building systems, developing people, and ensuring strong execution. You understand how a veterinary hospital operates — from daily huddles to end-of-day reviews — and you know how to use data and coaching to guide teams toward success. Most importantly, you’re a steady partner to local leaders, helping them grow, stay aligned, and deliver on Petfolk’s mission to raise the standard of pet care.

Responsibilities

• Recruit, develop, and retain strong Pet Care Center leaders
• Provide coaching on KPIs, processes, and leadership practices
• Create individualized development plans and encourage growth
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
• Partner with Learning & Development to provide ongoing support
• Ensure consistent use of Petfolk’s operational playbooks
• Monitor KPIs weekly and support completion of key tasks
• Identify opportunities early and provide retraining or resources as needed
• Serve as a regional point of clarity for operational processes
• Participate in weekend rotational operations support
• Partner with leaders to meet financial and operational goals
• Collaborate with Finance & Strategy to identify risks and solutions
• Monitor DVM schedules and help forecast regional needs with sustainability in mind
• Lead with presence, clarity, and collaboration
• Partner closely with Partner Doctors and Regional Medical Partners
• Model and reinforce Petfolk’s SWEAT values in every interaction
• Support new PCC openings and strategic initiatives
• Work with HQ teams to implement scalable, effective solutions

Requirements

• 10+ years in veterinary, healthcare, or service-based operations
• 3+ years managing 10+ multi-site locations (preferred)
• Strong understanding of high-performing veterinary workflows
• Comfortable using data and metrics to guide decisions
• Excellent communicator and relationship builder
• Proven leader who develops teams and creates systems that scale
• Aligned with Petfolk’s mission to raise the bar in pet care

Pay

• Annual salary range: $120,000–155,000 (based on experience, skills, and location)
• Annual performance-based bonus, sign-on bonus, and equity grant eligibility

Benefits

• Health, dental, vision, disability, and life insurance
• Generous PTO + company-paid holidays
• Travel reimbursement & company-covered lodging