Regional Trauma Sales Representative - Central/MidAtlantic Regions

About the role

The Regional Trauma Sales Representative provides support for territory leave of absence as directed by the manager. They also provide territory coverage for Level 1 conversions, support teaching institutions, and participate in regional events.

Responsibilities

• Support and sustain coverage in territory
• Foster and maintain existing relationships with surgeons in territory
• Uphold team culture and build strong relationships with Sales Manager and teammates through daily communication and acting as a team player
• Represent Stryker as a leader in the industry and the marketplace by promoting our products to a sophisticated audience comprised of surgeons and healthcare professionals
• Provide excellent customer service to territory customer accounts, providing information on proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs
• When not covering a LOA, provide territory coverage for Level 1 conversions, support teaching institutions, overall territory support within region, and support Trauma Sales Education initiatives
• On-site support and training for Sales Enablement 201 training, assist field sales trainers, associate trainer
• Travel up to 80-90%
• Serve as the primary backup contact support for territory for Sales Representatives and Associates, as requested
• Complete Sales Representative training program, consisting of Employee Orientation, Center Training, Product Knowledge and Field Territory Training
• Attend surgeries in which Stryker Trauma products are used, to ensure all products are available for surgeon use in each case and to instruct surgeons regarding product use and functionality
• Work with sales teams to deliver excellent customer service and further develop and support the customer relationships
• Identify the needs of new prospects and, in conjunction with the Sales Representative, develop appropriate responses
• Learn features and benefits of new products with ability to successfully use additional products as they become available
• Implement sales plans and marketing strategies to competitively position the organization
• Following extensive product training, must be able to tailor Stryker’s promotional message based upon knowledge of the customer, to advise on appropriate product selection, to answer customer questions about product functionality, and to distinguish Stryker products from those of Stryker’s competitors
• Aid the Sales Representative in meeting and exceeding business targets (quotas)
• Support the sales organization indirectly by providing exceptional customer service and account support, rather than carrying direct sales or quota responsibility, ensuring continuity of service while Leap Sales Representatives travel to cover territories impacted by medical leaves or other coverage gaps
• Coordinate with manager and sales teams to assist in participating with on-call case coverage needs
• Acquire a basic understanding of the sales requirements, to include regulatory compliance issues
• Consistently comply with business principles (including AdvaMed): maintain the privacy and confidentiality of information; protect the assets of the organization; act with ethics and integrity; report non-compliance; and adhere to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company’s policies and procedures
• Maintain training in sales skills and products
• Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required

Requirements

• 4+ years’ experience in a clinical healthcare or sales role/sales support role (or a combination of the two)
• Trauma/Ortho Sales environment preferred
• Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Experience in building and maintaining relationships (with surgeons & hospitals in respective areas would be beneficial)
• Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)
• Comfortable in emergency/operating room environments

Qualifications

Must be comfortable in emergency/operating room environments

Skills

Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

Benefits

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program
• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance