Regional Training Director

Responsibilities

• Lead engaging in-person and virtual training sessions that include leasing and sales, operations, compliance, and customer service/hospitality.
• Effectively and consistently deploy nationally developed curriculum and software across regional portfolio.
• Identify training needs and performance gaps through data analysis, feedback and collaboration with regional leadership.
• Weigh in on curriculum updates and requested edits to ensure relevance and impact.
• Oversee coordination of schedule to ensure timely, consistent delivery, engagement and impact.
• Support team member compliance with Learning Management System (LMS) requirements and track completion metrics.

Qualifications

• High school diploma or equivalent - Bachelor’s degree preferred.
• 2+ years in training, learning & development, or property operations within multifamily housing.
• Proven experience leading training across dispersed teams; comfort with travel and field-based work.
• Strong facilitation skills—both in-person and virtual—with ability to engage and inspire diverse audiences.
• Demonstrated ability to motivate teams and foster a culture of learning and accountability.
• Knowledge of industry regulations, compliance standards, and multifamily best practices.
• Self-directed and highly organized, with a proven ability to manage time effectively and contribute meaningfully within team-based, cross-functional settings.
• Skilled in cross-functional collaboration, especially with regional operations and marketing teams.
• Excellent communication, coaching, and stakeholder management skills.
• Proficiency in managing a Learning Management System (LMS) and leveraging data to track training outcomes.
• Familiarity with Canva and basic instructional design principles for content creation and visual engagement.
• Proficiency in property management systems; Yardi experience preferred.
• Strong understanding of adult learning principles and training evaluation techniques.
• Knowledge of relevant regulations, affordable housing programs and compliance standards.
• Flexibility to travel within the region and to other locations as needed.
• Skilled in navigating complex conversations with empathy and awareness of cultural and regional nuances.
• Must be able to travel and incur expenses on a personal credit card.