Regional Trainer- Temporary

Responsibilities

• Develop training content to support internal customer training requests and external client needs
• Work with operational partners (Human Resource Coordinators/Branch Managers) to develop practical training programs at the branch level to comply with contractual and regulatory training
• Drive Training Academy performance at the Region, Branch and Site level, guiding teams to continuous improvement
• Deliver region training programs in accordance with local, state, and federal laws and regulations, Allied Universal standards, and contractual requirements
• Communicate effectively both verbally and in writing with internal customers (Operations and Training Leadership at all levels, and Security Professionals), and external clients
• Attend Workforce Management (WFM) or other Operations meetings to communicate region, branch or site metrics using DOMO business intelligence for Academy compliance, federal/state/local training compliance, Mobile Patrol, and additional training topics
• Send weekly reports on Academy completions (SP, SS and SM) as well as any upcoming vILT courses on the National Training Calendar. This includes armed compliance, mobile patrol, and use of force cards
• Conduct site visits each quarter; address academy non-compliance issues, perform training as necessary, meet with client contact when possible; document visit details; develop training programs as needed to address any performance deficiencies
• Identify, vet, and establish relationships with local training academies for support when required
• Conduct fire safety services (occupant, floor warden, and staff presentations; and evacuation drills), and other contracted or agreed upon services such as workplace violence/active shooter training
• Conduct training: CPR/First Aid/Automated External Defibrillator (AED), Defensive Tactics (e.g., handcuffs, pepper spray, batons, Tasers, firearms), Mobility Devices (e.g., vehicles, bicycle, golf cart, Segway), Field training for Security Professionals and Supervisors, Conduct special projects on an as-needed basis to support the region

Qualifications

• High school diploma or equivalent
• Ability to obtain and maintain all necessary state or federal licensing requirements
• Where firearms instruction is required, must be able to obtain Pistol Instructor certification within 90 days of placement
• Minimum of three (3) years of classroom instructor experience
• Knowledge of and experience with customer service and relations
• Proven experience with personnel supervision and management
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly organized and able to keep on track with required information at all times
• Excellent attendance and punctuality
• Able to work in a very independent environment
• Excellent oral and written communication skills; ability to write manuals, review and respond to written requests for proposals, training documents, and prepare extensive presentations
• Highly proficient and fully functional in Microsoft programs such as Word and PowerPoint
• Professional, articulate, and able to use good independent judgment and discretion
• Willingness and ability to travel as well as work extended hours to meet business objectives
• Must be able to focus and multi-task in busy environment, with the ability to successfully handle stressful situations in a calm and professional manner