Regional Technical Manager (RTM) OH/KY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for achieving booking and revenue targets for region.
• Responsible for generation, tracking and proper follow-up for all support sales in region.
• With assistance from HQ, issue quotations and close orders to meet booking goals.
• Responsible for timely submission of reports including sale pipeline, regional activities, project manpower forecasting and PM parts forecasting.
• Represent Customer Satisfaction Group capabilities in new equipment sales process by assisting regional sales managers and sales management.
• Follow up with customers to ensure YAI is paid for goods and services.
• Address “critical” account issues to ensure prompt, complete resolution.
• Manage budget and manpower requirements.
• Responsible for timely submission of required reports.
• Participate in development of new departmental policies.
• Cookordinate service contract activities, including quarterly reviews and renewals.
• Work with Tech Sales to respond to customer needs.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION And/or EXPERIENCE BA and five to seven years related experience; or equivalent combination of education and experience
• Other Skills And Abilities High customer satisfaction required. High customer and sales interaction.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee may occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually quiet.