Regional Team Coordinator

Term: Permanent Full Time
Location: Mackay
Remuneration: $31.11 per hour + Superannuation + Not-for-Profit Salary Packaging (save tax and increase your take-home pay)

About the role

Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training, and retail services, and the compassionate offer of support, we can save lives.

As a Regional Team Coordinator, you’ll be encouraged to grow, develop, and feel empowered, contributing to the meaningful work of Queensland’s leading charity retail brand. Every day, our 120 stores across Queensland sell donated goods, giving pre-loved items a second life and bringing in profit to support our Crisis Support Line and suicide prevention services.

Responsibilities

• Act as the integral link between the store, warehouse, and the Regional Business Manager/s.
• Provide a wide range of administrative support to Regional Business Manager/s, requiring a high degree of judgement, initiative, confidentiality, and sensitivity.
• Undertake the processing of a range of general financial functions and record management services to support the Regional Business Managers.
• Assist with the implementation of initiatives to improve our service offering, such as Communications strategy, event management to maximise revenue potential, and process improvements and efficiencies.
• Coordinate and manage all facets of the operations administration to meet required deadlines and changing business priorities.
• Support the Regional Business Manager/s in reporting and overseeing information provided for WHS, Workforce Reporting and Rostering, Accounts management, and other compliance activities as required.
• Embrace the organisation’s mission, values, and future directions.
• Demonstrate daily discipline through effective management of own time and meeting performance expectations.

Requirements

• Demonstrated ability to apply professional knowledge of administrative support practices and procedures and to work within the statutory and regulatory requirements relevant to UnitingCare Community.
• Demonstrated ability to process a range of financial transactions and maintain financial records.
• Excellent communication and interpersonal skills, including the ability to deal with people at all levels in a variety of situations.
• Ability to work within the beliefs, mission, values, and policies of UnitingCare Community and experience in providing a customer-led approach to support across a diverse range of responsibilities.
• Demonstrated experience in rostering and timekeeping principles.
• Demonstrated ability to develop, lead, and mentor effective staff teams working within established budget, direction, and guidelines.

Benefits

• NFP Salary Packaging: Save tax and increase your take-home pay by salary packaging everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum.
• Staff Discounts: Participation in our team member purchasing program, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, and health insurance.
• Recognition and Rewards: Annual awards celebration, wellbeing, and employee assistance programs.
• Parental Leave: 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months of service, in addition to the government scheme.
• Diversity and Inclusive Leave: Paid gender affirmation leave and cultural leave options (paid and unpaid) for significant cultural events such as Lunar New Year, Diwali, Ramadan, NAIDOC weeks, and more.
• Career Development: Opportunities to challenge yourself, grow, and make a meaningful difference.
• Flexible Work Arrangements: To support work-life balance.
• A positive and inclusive team based on respect, shared standards, strong values, and a commitment to serving others.

About the organisation

Joining our Lifeline team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Safeguarding and Inclusion

• Child Safe, Child Friendly: UnitingCare is committed to being a Child Safe, Child Friendly organisation, providing welcoming, safe, and nurturing services for children, implementing measures to prevent child abuse and neglect, and addressing it appropriately if it occurs.
• Diversity & Inclusion: Everybody is welcome here. UnitingCare is committed to providing equal opportunities to all employees regardless of sex, race, culture, sexual orientation, disability, or gender identity. We strongly encourage Aboriginal and Torres Strait Islander applicants for this position.
• Safe Workplace: We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people, and the elderly safe from harm within our services, workplaces, and the communities we support.