Regional Support Technician

About the Role

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.

Responsibilities

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention
• Manages regional FCO database to ensure compliance and timely installation/disposition
• Works closely with the Product support group on information sharing and best practice implementation
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience
• Associate's degree in mechanical or electronics, or equivalent experience
• Printer knowledge and testing and/or diagnostic applications
• Ability to achieve customer satisfaction and loyalty
• Ability to create solutions for high-level problems
• Good writing, speaking and listening skills
• Exhibits initiative and self-starting behaviors
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies
• Generally available for work 24 hours a day, 7 days a week
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises

Preferred Skills

• Technical certifications such as A+, Network+, MCSE desired

Pay & Schedule

• Anticipated hourly rate: $33.59 to $50.30 hourly
• This role is eligible for a transportation allowance
• Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days