Regional Support Technician

About the role

Canon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities. Your impact includes:

• Providing ongoing technical, on-site, and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware, and workflow.
• Providing regional instruction on new adjustments, repairs, upgrades, and troubleshooting procedures, including guidance on better utilization of available resources.
• Creating, organizing, and disseminating information throughout the region so that other engineers can perform their duties more efficiently.
• Maintaining and updating applicable problem records, escalating any resolved or unresolved problems to Product Support for immediate attention.
• Managing regional FCO database to ensure compliance and timely installation/disposition.
• Working closely with the Product Support group on information sharing and best practice implementation.
• Accomplishing any other special projects or tasks as assigned by the Regional Service Director or designee.

About You

Skills & Expertise

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking, and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical, and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

Pay

$33.59 to $50.30 hourly. This role is eligible for a transportation allowance.