Regional Support Specialist

Our Benefits Include

• Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business

Your Mission

To provide efficient, confidential and professional customer service, administrative clerical support, and invoicing in support of Hiab Services.

Key Responsibilities

• Maintain daily invoicing in line with relevant customer requirements, and investigate billing issues, process credits and rebills
• Process expense reports for technicians in area of responsibility
• Open, receive, and process purchase orders with Store@Hiab
• Collaborate with Service Team Leads on open orders and PMs in preparation for invoicing
• Request equipment adds & partner function updates as necessary to support the service business in assigned region
• Provide support in responding to customer surveys in Salesforce

What We Are Looking For

• High School diploma or equivalent required
• 3+ years customer service experience
• Accounts Payable (Basware)
• SAP experience is a plus
• Exceptional attention to details while exhibiting excellent data entry skills
• Process-oriented and able to multi-task

What We Offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.