Regional Support Coordinator

About the role

VRC Investigations is seeking qualified Regional Support Coordinators with administrative experience to assist in day-to-day insurance fraud defense investigations and operational needs for multi-state regions. As a key member of the VRC team, the Regional Support Coordinator will oversee documentation of surveillance and SIU investigations to ensure our final product meets industry standards and client expectations. This is a full-time, non-exempt position located in our corporate office in Denton, TX.

Responsibilities

• Format and edit investigation reports to client standards
• Review surveillance video and audio recorded statements from field investigators
• Create invoice lines for investigative services
• Complete tasks as assigned by the Shared Services Manager or other supervisors
• Communicate with regional managers, directors, and investigators
• Follow procedural documents and update as needed
• Take part in team meetings as well as continuing training sessions
• Support other teams within the company when needed and time allows

Requirements

• Exceptional verbal and written communication skills with the ability to effectively communicate across all levels of the organization
• Ability to multi-task between queues throughout the day and manage workload appropriately
• Demonstrated ability to effectively manage time, organize multiple projects, and understand directives
• Experience in office administration or related field
• Valid Class "C" Driver's License prior to employment
• Upbeat, positive demeanor with an attitude for success
• Ability to meet individual and team performance standards while maintaining good attendance and dependability
• Highly motivated and possess the ability to work under little supervision
• Ability to read, decipher, and summarize information quickly
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
• Must pass a drug test and pre-employment testing
• Upon hiring, must proficiently learn and utilize all electronic tools as required, including the company's IMS case tracking system

Benefits

• Medical, dental, and vision benefits
• Disability benefits
• Paid vacation
• 401K/Profit Sharing retirement plan

Pay

Hourly wage, paid bi-weekly, based on experience.