Regional Site Specialist

About the role

This traveling position covers the Cambridge, MA region and requires travel 70-80% of the time. As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Unity Lab Services provides a single source for integrated lab service, support, and supply management.

Responsibilities

• Travel to provide support at multiple customer facilities for scheduled and unscheduled gaps in coverage; in some cases, for extended periods
• Inventory Management: Stock room, POU management, dispensing of products, etc.
• Order Management: Order entry, order expediting, customer service support, etc.
• Chemical Management: Receive, register, and track chemical containers, etc.
• Glass wash Operations: End-to-end glass wash sterilization processes including inspection of glassware, etc.
• Dock and Shipping Management
• Drive Process Improvement culture
• May perform other responsibilities as assigned by management

Requirements

• High school diploma or equivalent required
• 2+ years of related experience within a laboratory setting is preferred
• Experience working in customer service preferred
• GxP Experience and IATA/DOT certification, knowledge of OSHA General Industry requirements are also a plus
• Candidates must reside within a 50-mile radius of the Cambridge, MA metro area
• Ability to respond to assigned customer sites within one hour of notification
• Reliable car transportation required
• Must successfully complete and satisfy pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements

Skills

• Strong verbal and written communication skills, and desire to deliver excellent customer service
• Maintains a professional appearance and demeanor in all interactions and upholds Thermo Fisher Scientific's values
• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software
• Uses organizational skills to multi-task and meet due dates as needed
• Demonstrates the ability to understand the complexity of various work environments and work safely following all policies and procedures

Work environment & physical requirements

• Able to lift 40 lbs. without assistance; regularly required to lift 30-40 lbs., and up to 50 lbs. occasionally
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100 lbs
• Regularly required to stand, walk and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.)
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards
• Environments include: Cold Room/Freezers -22°F/-6°C, Fluctuating temperatures hot/cold, Laboratory Setting, Loud Noises (Equipment/Machinery), Strong Odors (chemical, lubricants, biological products etc.), Various outside weather conditions, Warehouse
• Will work with hazardous/toxic materials
• PPE required including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses
• Ability to work overtime or independently as needed

Pay

$26.60/hr. The hourly pay range estimated for this position based in Massachusetts is $19.64–$27.10. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount