Regional Site Specialist - 1st Shift

1st Shift, Monday to Friday, 8:00 AM to 4:30 PM. Some degree of PPE (Personal Protective Equipment) required, including safety glasses, gowning, gloves, lab coat, ear plugs, etc.

About the role

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.

Responsibilities

• Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
• Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
• Proactively connect with the supervisor regarding any customer concerns and/or potential problems and effectively address customer concerns within established resolution timeframes.
• Be involved with safety programs such as hazard identification, inspections, and incident reporting/investigation as required.
• Engage in process improvement activities.
• May perform other responsibilities as assigned by management.

Requirements

• High school diploma or equivalent required.
• 2+ years of related experience within a laboratory setting is preferred.
• Experience working in customer service is a plus.

Skills

• Able to read, write, and speak English fluently.
• Strong verbal and written communication skills, and desire to deliver excellent customer service, including maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.
• Strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
• Ability to independently operate handheld scanners to enter data in various systems as needed; analytical skills to reconcile reports.
• Computer proficiency and intermediate skills in Microsoft Office suite of software.
• Organizational skills to multi-task and meet due dates as needed.

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work.
• Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc.).
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30-40 lbs, and up to 50 lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, and mobile cylinders.
• Regularly required to stand, walk, and conduct manual material handling (twisting, bending, reaching, lifting, etc.) for prolonged periods.
• Ability to work in environments with varied temperatures (cold rooms, outside, etc.).
• Ability to work overtime, as needed.

As a condition of employment, you must successfully complete and satisfy Thermo Fisher’s pre-employment screening (including background check and drug test) and any customer-mandated screening, credentialing, or badging requirements. Customer requirements may differ from or exceed Thermo Fisher’s criteria.

Pay

The hourly pay range for this position is $19.64 to $27.10.

Benefits

• Choice of national medical and dental plans, and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy.
• Retirement and savings programs, such as a competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.