Regional Service Technician
Responsive Asset Management · Terre Haute, IN · 3 wk ago
On-siteInformation TechnologyFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real specific content. We have content: About the role (position overview, company description, etc). Responsibilities (list of duties). Requirements (maybe required qualifications). Qualifications (maybe preferred qualifications). Skills (maybe core values? but we need to see if we have specific skills content: core values maybe not skills. Could include "Skills" from required qualifications like ability to use smartphone, etc. But we need to avoid filler. Pay: we have "Competitive pay based on experience and qualifications". That's vague but it's actual statement. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "Competitive pay based on experience and qualifications". That's a statement about pay, albeit vague. It's still stating something about pay. So we can include Pay section with that sentence. Benefits: we have "employee rent discount and a generous Paid Time Off policy". That's specific enough. So Benefits section. Schedule: we have "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays." That's schedule info. So Schedule section.
We need headings: for each section.
We must not repeat job title as heading. No Job ID etc.
We need to use
for each section.
We must not repeat job title as heading. No Job ID etc.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc.
We need to include sections only when posting has real specific content.
Let's extract content.
About the role: includes company description, position overview, how team works, core values, service technician levels description. That's a lot. We'll put in
paragraphs.
Responsibilities: list of duties under "Primary Responsibilities". We'll make
- .
Requirements: "Required Qualifications" list. We'll make
- .
Qualifications: "Preferred Qualifications" list. We'll make
- .
Skills: maybe we can extract skill-related statements from required qualifications like "Ability to use a smartphone or mobile device", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team". Could be considered skills. We'll make a
- list.
Pay: sentence: "Competitive pay based on experience and qualifications, along with an employee rent discount and a generous Paid Time Off policy." Actually that includes benefits too. But we already have Benefits separate. We'll split: Pay: "Competitive pay based on experience and qualifications". Benefits: "employee rent discount and a generous Paid Time Off policy". However the original sentence combined both. We could keep Pay as that sentence and Benefits separate? Might duplicate. Better to follow instruction: include Pay section only if posting actually states them. It states "Competitive pay based on experience and qualifications". That's enough. Benefits: "employee rent discount and a generous Paid Time Off policy". Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
We must not repeat info. If we split the sentence, we need to ensure we don't lose info. We'll put Pay: "Competitive pay based on experience and qualifications." Benefits: "employee rent discount and a generous Paid Time Off policy." Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
Now ensure we don't include boilerplate like EEO etc. Not present.
Now produce HTML.
Structure:
About the role
... paragraphs ...
Responsibilities
- ...
...
Requirements
- ...
...
Qualifications
- ...
...
Skills
- ...
...
Pay
Competitive pay based on experience and qualifications.
Benefits
employee rent discount and a generous Paid Time Off policy.
Schedule
Participate in a rotating on-call schedule, including some evenings, weekends, and holidays.
Now we need to fill content.
About the role: combine company description, position overview, how team works, core values, service technician levels.
We need to preserve all substantive information; not invent or summarize away detail. So we need to include the details but can be in prose paragraphs. We'll need to include multiple paragraphs maybe.
Let's craft:
Paragraph 1: "We are a dynamic Property Management company dedicated to serving our tenants and managing a diverse portfolio of properties. We focus on creating value to Property management and maintenance through innovative strategies, operational excellence, and strong tenant relationships."
Paragraph 2: "We are seeking dependable and skilled Multifamily Maintenance Service Technicians I and II to join our growing regional maintenance team. These positions complete resident service requests, prepare vacant apartments for new residents, perform preventive maintenance, care for property grounds, and help keep our apartment communities safe, clean, and fully operational. Applicants will be considered for either the Service Technician I or Service Technician II position based on experience, technical skills, certifications, and ability to work independently. We are a growing housing provider working toward becoming the largest provider of quality workforce housing in Indiana. This is an opportunity to join during an important stage of growth, help shape a high-performing maintenance operation, and build a long-term career with training, increased responsibility, and advancement potential."
Paragraph 3: "How Our Regional Maintenance Team Works: We operate a centralized, hub-style maintenance model. Team members report to a designated meeting location each morning for a brief team huddle, daily priorities, and work assignments. From there, technicians travel to multiple apartment communities throughout the region to complete service requests, apartment turns, preventive maintenance, grounds work, and other assigned priorities. Because assignments may change based on resident needs and operational priorities, technicians must be comfortable working at multiple properties and moving between communities during the workday. Transportation arrangements may vary by assignment and available company vehicles. All technicians must be able to report reliably to the designated daily meeting location and must hold a valid driver's license with an acceptable driving record."
Paragraph 4: "Our S T A B L E Core Values: S – Show Up and Own It: Be dependable, prepared, accountable, and committed to completing the job. T – Take Action: Identify problems, communicate clearly, and work toward safe and effective solutions. A – Always Growing: Remain open to feedback, training, and opportunities to improve. B – Be Real: Communicate honestly, treat people with respect, and do the right thing. L – Lead with Humility: Support the team, accept accountability, and help others succeed. E – Excellence in Everything: Take pride in your workmanship and leave every job clean, safe, and professionally completed."
Paragraph 5: "Service Technician I: This level is intended for someone with basic residential, apartment, construction, or facilities maintenance experience who wants to continue developing their skills. A Service Technician I should be able to complete routine work safely, follow established standards, communicate professionally, and recognize when a repair requires additional experience or assistance. Includes interior painting, touchups, surface preparation, and basic caulking; small drywall patches, minor texture repairs, and preparation for paint; common plumbing repairs such as faucets, toilets, supply lines, shutoff valves, traps, and minor drain issues; minor electrical work within training and authorization, including replacing switches, outlets, light fixtures, and ceiling fans; minor flooring repairs and replacement of damaged transition pieces, trim, or small flooring sections; apartment make-ready work, basic appliance troubleshooting, hardware replacement, and general repairs; property grounds work, including walking the grounds, picking up trash, removing debris, and reporting safety or appearance concerns."
Paragraph 6: "Service Technician II: This level is intended for an experienced multifamily maintenance professional who can diagnose problems, complete a wide range of repairs, manage assigned work orders, and work independently with limited supervision. A Service Technician II should be able to perform all Technician I duties while handling more advanced plumbing, electrical, appliance, HVAC, and building repairs. This technician should understand work-order priorities, know when escalation or specialty support is needed, and be capable of assisting less-experienced team members. Multifamily or apartment-maintenance experience is required for consideration at this level."
That seems to capture all.
Now Responsibilities list: from "Primary Responsibilities" bullet list.
Let's extract each line:
- Complete resident service requests accurately, professionally, and on time.
- Diagnose and repair common plumbing, electrical, HVAC, appliance, carpentry, drywall, painting, hardware, and general maintenance issues.
- Prepare vacant apartments for new residents and complete assigned make-ready work.
- Complete daily grounds checks, pick up trash and debris, and help maintain clean, safe, and attractive communities.
- Troubleshoot problems to identify the underlying cause and provide lasting repairs.
- Perform preventive maintenance and property inspections.
- Respond quickly to water leaks, safety concerns, and other maintenance emergencies.
- Communicate respectfully with residents, coworkers, supervisors, and vendors.
- Protect residents' belongings and maintain clean, safe work areas.
- Document completed work, materials used, follow-up needs, and before-and-after photographs in the work-order system.
- Report delays, property damage, safety hazards, and repairs requiring additional approval.
- Maintain tools, equipment, parts, and work areas in an organized and professional condition.
- Follow company policies, safety procedures, manufacturer instructions, and applicable regulations.
- Participate in a rotating on-call schedule, including some evenings, weekends, and holidays.
- Perform other property-maintenance duties as assigned.
We'll put each as - .
Now Requirements list: "Required Qualifications"
- Previous experience in multifamily, apartment, residential, facilities, construction, or building maintenance.
- Working knowledge of common residential maintenance repairs.
- Reliable transportation to report to the designated daily meeting location.
- Valid driver's license and an acceptable driving record.
- Ability and willingness to work at multiple apartment communities and travel between assigned properties during the workday.
- Ownership of the basic hand tools and power tools needed to perform maintenance work.
- Specialty tools and specialized equipment will be provided as needed.
- Willingness and ability to participate in an on-call rotation.
- Ability to use a smartphone or mobile device to receive assignments, update work orders, enter notes, and upload photographs.
- Dependable attendance and the ability to report to work on time and prepared.
- Ability to work independently while also contributing as part of a team.
- Professional communication and respectful resident-service skills.
- Ability to pass all employment-related screening requirements applicable to the position.
Now Qualifications list: "Preferred Qualifications"
- EPA Section 608 certification, with Universal certification strongly preferred.
- Multifamily or apartment-maintenance experience.
- Experience diagnosing and repairing residential HVAC systems.
- Experience completing apartment turns and make-ready work.
- Familiarity with mobile work-order or property-management software.
- Additional trade certifications or formal maintenance training.
Now Skills: we could list skill-related items from required qualifications that are abilities: maybe we separate out skills like "Ability to use a smartphone or mobile device", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team", "Dependable attendance", "Ability to pass all employment-related screening requirements". But some of those are already in Requirements. To avoid duplication, we could create Skills section focusing on abilities not covered elsewhere: maybe "Ability to use a smartphone or mobile device to receive assignments, update work orders, enter notes, and upload photographs", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team", "Dependable attendance and the ability to report to work on time and prepared". However these are also in Requirements. The instruction: Use
- for any list of duties/requirements/benefits
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to include sections only when posting has real specific content. Let's extract content. About the role: includes company description, position overview, how team works, core values, service technician levels description. That's a lot. We'll put in
paragraphs. Responsibilities: list of duties under "Primary Responsibilities". We'll make
- .
Requirements: "Required Qualifications" list. We'll make
- .
Qualifications: "Preferred Qualifications" list. We'll make
- .
Skills: maybe we can extract skill-related statements from required qualifications like "Ability to use a smartphone or mobile device", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team". Could be considered skills. We'll make a
- list.
Pay: sentence: "Competitive pay based on experience and qualifications, along with an employee rent discount and a generous Paid Time Off policy." Actually that includes benefits too. But we already have Benefits separate. We'll split: Pay: "Competitive pay based on experience and qualifications". Benefits: "employee rent discount and a generous Paid Time Off policy". However the original sentence combined both. We could keep Pay as that sentence and Benefits separate? Might duplicate. Better to follow instruction: include Pay section only if posting actually states them. It states "Competitive pay based on experience and qualifications". That's enough. Benefits: "employee rent discount and a generous Paid Time Off policy". Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
We must not repeat info. If we split the sentence, we need to ensure we don't lose info. We'll put Pay: "Competitive pay based on experience and qualifications." Benefits: "employee rent discount and a generous Paid Time Off policy." Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
Now ensure we don't include boilerplate like EEO etc. Not present.
Now produce HTML.
Structure:
About the role
... paragraphs ...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Pay
Competitive pay based on experience and qualifications.
Benefits
employee rent discount and a generous Paid Time Off policy.
Schedule
Participate in a rotating on-call schedule, including some evenings, weekends, and holidays.
Now we need to fill content. About the role: combine company description, position overview, how team works, core values, service technician levels. We need to preserve all substantive information; not invent or summarize away detail. So we need to include the details but can be in prose paragraphs. We'll need to include multiple paragraphs maybe. Let's craft: Paragraph 1: "We are a dynamic Property Management company dedicated to serving our tenants and managing a diverse portfolio of properties. We focus on creating value to Property management and maintenance through innovative strategies, operational excellence, and strong tenant relationships." Paragraph 2: "We are seeking dependable and skilled Multifamily Maintenance Service Technicians I and II to join our growing regional maintenance team. These positions complete resident service requests, prepare vacant apartments for new residents, perform preventive maintenance, care for property grounds, and help keep our apartment communities safe, clean, and fully operational. Applicants will be considered for either the Service Technician I or Service Technician II position based on experience, technical skills, certifications, and ability to work independently. We are a growing housing provider working toward becoming the largest provider of quality workforce housing in Indiana. This is an opportunity to join during an important stage of growth, help shape a high-performing maintenance operation, and build a long-term career with training, increased responsibility, and advancement potential." Paragraph 3: "How Our Regional Maintenance Team Works: We operate a centralized, hub-style maintenance model. Team members report to a designated meeting location each morning for a brief team huddle, daily priorities, and work assignments. From there, technicians travel to multiple apartment communities throughout the region to complete service requests, apartment turns, preventive maintenance, grounds work, and other assigned priorities. Because assignments may change based on resident needs and operational priorities, technicians must be comfortable working at multiple properties and moving between communities during the workday. Transportation arrangements may vary by assignment and available company vehicles. All technicians must be able to report reliably to the designated daily meeting location and must hold a valid driver's license with an acceptable driving record." Paragraph 4: "Our S T A B L E Core Values: S – Show Up and Own It: Be dependable, prepared, accountable, and committed to completing the job. T – Take Action: Identify problems, communicate clearly, and work toward safe and effective solutions. A – Always Growing: Remain open to feedback, training, and opportunities to improve. B – Be Real: Communicate honestly, treat people with respect, and do the right thing. L – Lead with Humility: Support the team, accept accountability, and help others succeed. E – Excellence in Everything: Take pride in your workmanship and leave every job clean, safe, and professionally completed." Paragraph 5: "Service Technician I: This level is intended for someone with basic residential, apartment, construction, or facilities maintenance experience who wants to continue developing their skills. A Service Technician I should be able to complete routine work safely, follow established standards, communicate professionally, and recognize when a repair requires additional experience or assistance. Includes interior painting, touchups, surface preparation, and basic caulking; small drywall patches, minor texture repairs, and preparation for paint; common plumbing repairs such as faucets, toilets, supply lines, shutoff valves, traps, and minor drain issues; minor electrical work within training and authorization, including replacing switches, outlets, light fixtures, and ceiling fans; minor flooring repairs and replacement of damaged transition pieces, trim, or small flooring sections; apartment make-ready work, basic appliance troubleshooting, hardware replacement, and general repairs; property grounds work, including walking the grounds, picking up trash, removing debris, and reporting safety or appearance concerns." Paragraph 6: "Service Technician II: This level is intended for an experienced multifamily maintenance professional who can diagnose problems, complete a wide range of repairs, manage assigned work orders, and work independently with limited supervision. A Service Technician II should be able to perform all Technician I duties while handling more advanced plumbing, electrical, appliance, HVAC, and building repairs. This technician should understand work-order priorities, know when escalation or specialty support is needed, and be capable of assisting less-experienced team members. Multifamily or apartment-maintenance experience is required for consideration at this level." That seems to capture all. Now Responsibilities list: from "Primary Responsibilities" bullet list. Let's extract each line: - Complete resident service requests accurately, professionally, and on time. - Diagnose and repair common plumbing, electrical, HVAC, appliance, carpentry, drywall, painting, hardware, and general maintenance issues. - Prepare vacant apartments for new residents and complete assigned make-ready work. - Complete daily grounds checks, pick up trash and debris, and help maintain clean, safe, and attractive communities. - Troubleshoot problems to identify the underlying cause and provide lasting repairs. - Perform preventive maintenance and property inspections. - Respond quickly to water leaks, safety concerns, and other maintenance emergencies. - Communicate respectfully with residents, coworkers, supervisors, and vendors. - Protect residents' belongings and maintain clean, safe work areas. - Document completed work, materials used, follow-up needs, and before-and-after photographs in the work-order system. - Report delays, property damage, safety hazards, and repairs requiring additional approval. - Maintain tools, equipment, parts, and work areas in an organized and professional condition. - Follow company policies, safety procedures, manufacturer instructions, and applicable regulations. - Participate in a rotating on-call schedule, including some evenings, weekends, and holidays. - Perform other property-maintenance duties as assigned. We'll put each as - .
Now Requirements list: "Required Qualifications"
- Previous experience in multifamily, apartment, residential, facilities, construction, or building maintenance.
- Working knowledge of common residential maintenance repairs.
- Reliable transportation to report to the designated daily meeting location.
- Valid driver's license and an acceptable driving record.
- Ability and willingness to work at multiple apartment communities and travel between assigned properties during the workday.
- Ownership of the basic hand tools and power tools needed to perform maintenance work.
- Specialty tools and specialized equipment will be provided as needed.
- Willingness and ability to participate in an on-call rotation.
- Ability to use a smartphone or mobile device to receive assignments, update work orders, enter notes, and upload photographs.
- Dependable attendance and the ability to report to work on time and prepared.
- Ability to work independently while also contributing as part of a team.
- Professional communication and respectful resident-service skills.
- Ability to pass all employment-related screening requirements applicable to the position.
Now Qualifications list: "Preferred Qualifications"
- EPA Section 608 certification, with Universal certification strongly preferred.
- Multifamily or apartment-maintenance experience.
- Experience diagnosing and repairing residential HVAC systems.
- Experience completing apartment turns and make-ready work.
- Familiarity with mobile work-order or property-management software.
- Additional trade certifications or formal maintenance training.
Now Skills: we could list skill-related items from required qualifications that are abilities: maybe we separate out skills like "Ability to use a smartphone or mobile device", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team", "Dependable attendance", "Ability to pass all employment-related screening requirements". But some of those are already in Requirements. To avoid duplication, we could create Skills section focusing on abilities not covered elsewhere: maybe "Ability to use a smartphone or mobile device to receive assignments, update work orders, enter notes, and upload photographs", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team", "Dependable attendance and the ability to report to work on time and prepared". However these are also in Requirements. The instruction: Use
- for any list of duties/requirements/benefits
- list.
Pay: sentence: "Competitive pay based on experience and qualifications, along with an employee rent discount and a generous Paid Time Off policy." Actually that includes benefits too. But we already have Benefits separate. We'll split: Pay: "Competitive pay based on experience and qualifications". Benefits: "employee rent discount and a generous Paid Time Off policy". However the original sentence combined both. We could keep Pay as that sentence and Benefits separate? Might duplicate. Better to follow instruction: include Pay section only if posting actually states them. It states "Competitive pay based on experience and qualifications". That's enough. Benefits: "employee rent discount and a generous Paid Time Off policy". Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
We must not repeat info. If we split the sentence, we need to ensure we don't lose info. We'll put Pay: "Competitive pay based on experience and qualifications." Benefits: "employee rent discount and a generous Paid Time Off policy." Schedule: "Participate in a rotating on-call schedule, including some evenings, weekends, and holidays."
Now ensure we don't include boilerplate like EEO etc. Not present.
Now produce HTML.
Structure:
- .
Skills: maybe we can extract skill-related statements from required qualifications like "Ability to use a smartphone or mobile device", "Professional communication and respectful resident-service skills", "Ability to work independently while also contributing as part of a team". Could be considered skills. We'll make a
- .
Qualifications: "Preferred Qualifications" list. We'll make