Regional Service Technician 1

About the role

This part‑time position manages an assigned service zone and assists in other service zones as needed to ensure service calls are completed within the Service Level Agreement.

Responsibilities

• Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
• If assigned a company vehicle, maintain it in a high state of repair and cleanliness, keeping all maintenance up to date.
• When using a personal vehicle for work, keep accurate mileage records for reimbursement and maintain the vehicle properly (cleanliness, regular maintenance).
• Maintain a clean MVR and proof of proper insurance coverage.
• Maintain good troubleshooting skills and increase break‑fix knowledge to support IT hardware/software for customers in retail/office environments.
• Follow company guidelines for maintaining assigned inventory (company vehicle, storage unit, or HUB location), including confirming in‑bound parts, shipping defective parts, returning excess parts, and recording inventory movement and location cleanliness.
• Provide exceptional customer service, wear appropriate casual business attire, and maintain high customer satisfaction.
• Utilize a web‑based ticketing system to run service calls; keep tickets updated daily with status, notes, equipment type, serial numbers, return tracking, parts ordering/usage, and call resolutions.
• Meet or exceed performance goals: closed‑on time/SLA/RST utilization, customer service, inventory management, safety, training/knowledge base, service call management, daily admin tasks, operating/maintaining company vehicle (if assigned), and operating/reporting practices when using a personal vehicle.

Requirements

• High School Diploma or equivalent required.
• AS/BS degree in a related technical field highly desired but not required.
• Industry certifications such as A+, Net+, Server+, or similar highly desired.
• Minimum 1 year of Point of Sale repair, Network Equipment repair, and PC repair experience highly desired.
• Minimum 1 year previous break‑fix or network experience performed in a retail or office setting highly preferred.
• Safety‑oriented with excellent driving habits and a clean MVR.
• Good mechanical aptitude and ability to troubleshoot equipment to a sub‑assembly level.
• Prior low‑voltage voice/data cabling experience preferred.
• Ability to operate and maintain various tools, media devices, and testers used to troubleshoot customer hardware/software issues.
• Excellent customer service skills; good verbal and written communication; strong documentation skills for accurate call notation, billing, and parts order information.
• Strong sense of urgency in managing and meeting Service Level Agreements (SLA).
• Ability to work in adverse repair/installation environments and diffuse stressful situations.
• Ability to work independently while being a strong team player when needed.
• Physically able to lift and carry up to 50 pounds; sit for extensive periods while driving; climb a ladder up to 15′ high; operate and work from an aerial work platform when needed.
• Ability to pass various certification tests (Weights & Measures, etc.).
• Work performed in a retail environment, may require up to 15% walking.

Pay

$23.00 per hour

Schedule

Expected hours: No more than 30 per week. Work may include holidays, Monday‑to‑Friday, on‑call, overtime, and weekends as needed.

Benefits

• Flexible schedule
• Paid training