Regional Service Technician 1
for headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to parse the posting.
Core Function: description: manage assigned service zone, assist other zones, ensure service calls completed within SLA.
Essential Duties & Responsibilities: many bullet-like sentences. We'll extract duties.
Supervisory Responsibilities: None (skip).
Minimum Knowledge, Skills And Abilities Required: list of requirements.
Physical and Mental Demands: maybe part of Requirements? Could be separate but we can include under Requirements or Qualifications? The instruction: Use sections for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
About the role: maybe core function + general description.
Responsibilities: duties.
Requirements: maybe minimum knowledge, skills, abilities required (education, experience, certifications). Could also include physical demands? Might be separate but we can include under Requirements.
Qualifications: maybe industry certifications, degree desired? Could overlap. But we need to avoid thin sections. Perhaps combine Requirements and Qualifications? But we need to follow headings only if content exists. We could put education/experience under Requirements, and certifications/skills under Skills. Qualifications maybe for preferred qualifications? The posting includes "Highly desired" etc. Could treat as Qualifications.
Skills: maybe troubleshooting, customer service, documentation, mechanical aptitude, etc.
Benefits: posting mentions "Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed". That's messy. It says "Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed". Likely benefits: flexible schedule, paid training, holidays, on call, overtime, weekends as needed. We'll extract.
Pay: "Pay: From $23.00 per hour". Also maybe "Job Type: Part-time". Pay section: include pay rate.
Schedule: "Expected hours: No more than 30 per week". Also schedule details: maybe "Flexible schedule", "Holidays Monday to Friday", "On call", "Overtime", "Weekends as needed". But schedule section should contain schedule specifics. We'll include expected hours and maybe shift info.
We must not include filler like "not specified". Ensure we only include real content.
Let's extract.
Core Function paragraph: "This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement."
Responsibilities: list items:
- Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement.
- If assigned a company vehicle, maintain vehicle in high state of repair and cleanliness, ensure all maintenance up to date and completed.
- In some instances, technicians required to work out of personal vehicles; keep accurate records for mileage reimbursement; keep vehicle properly maintained (cleanliness, regular maintenance intervals); maintain clean MVR and proof of proper insurance coverage.
- Must maintain good troubleshooting skills and increase break-fix knowledge to help company maintain IT hardware/software support for customers in retail/office environment.
- Follow company guidelines and procedures for maintaining assigned inventory (could be Company Vehicle, Storage Unit or HUB location); confirm all good in-bound parts for replenishment or service calls; ship out defective parts timely; return of good parts no longer needed through excess return process; keep accurate records of inventory movement and location cleanliness with minimal management oversight.
- As front line, expected to have exceptional customer service skills, appropriate casual business attire, maintain very high level of customer satisfaction.
- Pomeroy technicians utilize web-based ticketing system to run service calls within assigned zones; responsibility to maintain and update tickets daily, including updating ticket status, writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions.
- Regional Service Technicians Are Evaluated On The Following Criteria: (list)
- Meeting or exceeding Closed-on Time/Service Level Agreement/RST Utilization goals.
- Meeting or exceeding Customer Service goals.
- Meeting or exceeding Inventory management goals.
- Meeting or exceeding Safety goals and procedures.
- Meeting or exceeding set goals for training requirements and knowledge base.
- Meeting or exceeding service call management and expectations.
- Meeting or exceeding Daily admin tasks and procedures.
- Meeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one.
- Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work.
We can combine evaluation criteria as part of responsibilities or maybe separate but we can include under Responsibilities.
Minimum Knowledge, Skills And Abilities Required:
- High School Diploma or equivalent required.
- AS/BS Degree in a related technical field highly desired but not required.
- Industry Certifications such as A+, Net+, Server+, or similar highly desired.
- Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired.
- Minimum 1-year previous experience of Break Fix or Network experience performed in a Retail or Office type setting highly preferred.
- Must be Safety Oriented and possess excellent Driving Habits and a clean MVR.
- Must show good mechanical aptitude and possess ability to Troubleshoot equipment to a sub-assembly level.
- Prior low voltage experience with voice/data cabling experience preferred.
- Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues.
- Excellent customer service skills required to properly interface with end-user customers.
- Must show good verbal and written communication skills.
- Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls.
- Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA).
- Ability to work in adverse repair/installation environments and diffuse stressful situations.
- Must possess ability to work independently while being a strong team player when needed.
- Must be physically able to lift and carry up to 50 pounds when needed.
- Must be able to sit for extensive periods of time while driving.
- Must also be able to climb a ladder up to 15' high when needed.
- Must be able to operate and work from an aerial work platform when needed.
- Must be able to pass various certification tests (Weights & Measures, etc).
Physical and Mental Demands: we could incorporate into Requirements or maybe separate but we have no dedicated section. Could include under Requirements as physical demands.
General office environment: Work performed at Retail environment and may require up to 15% walking. Could be under Requirements.
Job Type: Part-time Pay: From $23.00 per hour Expected hours: No more than 30 per week Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed Education High school or equivalent (Preferred) Experience Programmable logic controllers: 1 year (Preferred)Mechanical knowledge: 1 year (Preferred) Willingness To Travel 75-100% (Preferred) Work Location: On the road
We need to extract Benefits: Flexible schedule, Paid training, Holidays (Monday to Friday), On call, Overtime, Weekends as needed.
Pay: $23.00 per hour.
Schedule: Expected hours: No more than 30 per week. Also maybe mention flexible schedule etc but that's benefits.
We also have Education: High school or equivalent (Preferred) - but we already have HS diploma required. Could note preferred.
Experience: Programmable logic controllers: 1 year (Preferred); Mechanical knowledge: 1 year (Preferred). Could add to Requirements/Qualifications.
Willingness To Travel 75-100% (Preferred) - could be under Requirements.
Work Location: On the road - maybe under About the role.
Now we need to decide sections.
About the role: core function + work location + maybe job type part-time? Could include.
Responsibilities: duties list.
Requirements: education, experience, certifications, physical demands, safety, travel willingness, etc.
Qualifications: maybe preferred qualifications like degree, certifications, PLC experience, mechanical knowledge.
Skills: troubleshooting, customer service, documentation, mechanical aptitude, tool operation, communication, etc.
Benefits: list.
Pay: pay rate.
Schedule: expected hours.
We must avoid thin sections. Ensure each section has substantive content (multiple items). Let's craft.
We'll produce HTML:
About the role
This role manages an assigned service zone and assists other zones as needed to ensure service calls are completed within the Service Level Agreement. The position is part‑based, with work performed on the road in a retail environment, requiring up to 15% walking.
Responsibilities
- Manage assigned service zone and assist other service zones when needed to meet SLA.
- Maintain company‑assigned vehicle in high state of repair and cleanliness; keep all maintenance up to date.
- When using a personal vehicle for work, keep accurate mileage records for reimbursement, maintain vehicle cleanliness and regular service, and preserve a clean MVR with proper insurance proof.
- Maintain strong troubleshooting and break‑fix knowledge to support IT hardware/software for retail/office customers.
- Follow inventory procedures: confirm in‑bound parts, ship defective parts, return excess good parts, track inventory movement and location cleanliness with minimal oversight.
- Provide exceptional customer service, wear appropriate casual business attire, and strive for high customer satisfaction.
- Use the web‑based ticketing system: update tickets daily, write thorough call notes, record equipment type, serial numbers, return tracking, parts ordered/used, and resolution.
- Meet evaluation criteria: closed‑on time/SLA/RST utilization, customer service, inventory management, safety, training goals, service call management, daily admin tasks, vehicle operation standards, and personal‑vehicle reporting practices.
Requirements
- High School Diploma or equivalent (required).
- Safety‑oriented with excellent driving habits and a clean MVR.
- Ability to lift and carry up to 50 lb, sit for extended periods while driving, climb ladders up to 15 ft, and operate aerial work platforms.
- Willingness to travel 75‑100% of the time.
- Work performed in retail settings; up to 15% walking required.
Qualifications
- AS/BS degree in a related technical field (highly desired but not required).
- Industry certifications such as A+, Net+, Server+, or similar (highly desired).
- Minimum 1 year Point‑of‑Sale, network equipment, and PC repair experience (highly desired).
- Minimum 1 year break‑fix or network experience in a retail/office setting (highly preferred).
- Prior low‑voltage voice/data cabling experience (preferred).
- Experience with programmable logic controllers (1 year preferred) and mechanical knowledge (1 year preferred).
Skills
- Strong troubleshooting and mechanical aptitude to sub‑assembly level.
- Ability to operate and maintain tools, media devices, and testers for hardware/software diagnostics.
- Excellent customer service, verbal and written communication.
- Good documentation skills for call notes, billing, and parts ordering.
- Sense of urgency to meet SLAs; ability to work independently and as a team player.
- Capability to work in adverse
for prose. We need to parse the posting. Core Function: description: manage assigned service zone, assist other zones, ensure service calls completed within SLA. Essential Duties & Responsibilities: many bullet-like sentences. We'll extract duties. Supervisory Responsibilities: None (skip). Minimum Knowledge, Skills And Abilities Required: list of requirements. Physical and Mental Demands: maybe part of Requirements? Could be separate but we can include under Requirements or Qualifications? The instruction: Use sections for About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content. About the role: maybe core function + general description. Responsibilities: duties. Requirements: maybe minimum knowledge, skills, abilities required (education, experience, certifications). Could also include physical demands? Might be separate but we can include under Requirements. Qualifications: maybe industry certifications, degree desired? Could overlap. But we need to avoid thin sections. Perhaps combine Requirements and Qualifications? But we need to follow headings only if content exists. We could put education/experience under Requirements, and certifications/skills under Skills. Qualifications maybe for preferred qualifications? The posting includes "Highly desired" etc. Could treat as Qualifications. Skills: maybe troubleshooting, customer service, documentation, mechanical aptitude, etc. Benefits: posting mentions "Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed". That's messy. It says "Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed". Likely benefits: flexible schedule, paid training, holidays, on call, overtime, weekends as needed. We'll extract. Pay: "Pay: From $23.00 per hour". Also maybe "Job Type: Part-time". Pay section: include pay rate. Schedule: "Expected hours: No more than 30 per week". Also schedule details: maybe "Flexible schedule", "Holidays Monday to Friday", "On call", "Overtime", "Weekends as needed". But schedule section should contain schedule specifics. We'll include expected hours and maybe shift info. We must not include filler like "not specified". Ensure we only include real content. Let's extract. Core Function paragraph: "This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement." Responsibilities: list items: - Manage assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. - If assigned a company vehicle, maintain vehicle in high state of repair and cleanliness, ensure all maintenance up to date and completed. - In some instances, technicians required to work out of personal vehicles; keep accurate records for mileage reimbursement; keep vehicle properly maintained (cleanliness, regular maintenance intervals); maintain clean MVR and proof of proper insurance coverage. - Must maintain good troubleshooting skills and increase break-fix knowledge to help company maintain IT hardware/software support for customers in retail/office environment. - Follow company guidelines and procedures for maintaining assigned inventory (could be Company Vehicle, Storage Unit or HUB location); confirm all good in-bound parts for replenishment or service calls; ship out defective parts timely; return of good parts no longer needed through excess return process; keep accurate records of inventory movement and location cleanliness with minimal management oversight. - As front line, expected to have exceptional customer service skills, appropriate casual business attire, maintain very high level of customer satisfaction. - Pomeroy technicians utilize web-based ticketing system to run service calls within assigned zones; responsibility to maintain and update tickets daily, including updating ticket status, writing correct, proper and thorough call notes, correct equipment type, serial numbers, return tracking information, parts ordering and parts usage, and call resolutions. - Regional Service Technicians Are Evaluated On The Following Criteria: (list) - Meeting or exceeding Closed-on Time/Service Level Agreement/RST Utilization goals. - Meeting or exceeding Customer Service goals. - Meeting or exceeding Inventory management goals. - Meeting or exceeding Safety goals and procedures. - Meeting or exceeding set goals for training requirements and knowledge base. - Meeting or exceeding service call management and expectations. - Meeting or exceeding Daily admin tasks and procedures. - Meeting or exceeding company standards for Operating and maintaining the Company vehicle if assigned one. - Meeting or exceeding company expectations in operating and reporting practices when utilizing a personal vehicle for work. We can combine evaluation criteria as part of responsibilities or maybe separate but we can include under Responsibilities. Minimum Knowledge, Skills And Abilities Required: - High School Diploma or equivalent required. - AS/BS Degree in a related technical field highly desired but not required. - Industry Certifications such as A+, Net+, Server+, or similar highly desired. - Minimum of 1 year Point of Sale repair, Network Equipment repair and PC repair experience highly desired. - Minimum 1-year previous experience of Break Fix or Network experience performed in a Retail or Office type setting highly preferred. - Must be Safety Oriented and possess excellent Driving Habits and a clean MVR. - Must show good mechanical aptitude and possess ability to Troubleshoot equipment to a sub-assembly level. - Prior low voltage experience with voice/data cabling experience preferred. - Ability to operate and maintain various tools, media devices and testers used to troubleshoot customer hardware/software issues. - Excellent customer service skills required to properly interface with end-user customers. - Must show good verbal and written communication skills. - Must possess good documentation skills required to provide accurate call notation, billing, and parts order information in web-based service calls. - Must possess a strong sense of urgency in managing and meeting our Service Level Agreements (SLA). - Ability to work in adverse repair/installation environments and diffuse stressful situations. - Must possess ability to work independently while being a strong team player when needed. - Must be physically able to lift and carry up to 50 pounds when needed. - Must be able to sit for extensive periods of time while driving. - Must also be able to climb a ladder up to 15' high when needed. - Must be able to operate and work from an aerial work platform when needed. - Must be able to pass various certification tests (Weights & Measures, etc). Physical and Mental Demands: we could incorporate into Requirements or maybe separate but we have no dedicated section. Could include under Requirements as physical demands. General office environment: Work performed at Retail environment and may require up to 15% walking. Could be under Requirements. Job Type: Part-time Pay: From $23.00 per hour Expected hours: No more than 30 per week Benefits Flexible schedulePaid training Schedule HolidaysMonday to FridayOn callOvertimeWeekends as needed Education High school or equivalent (Preferred) Experience Programmable logic controllers: 1 year (Preferred)Mechanical knowledge: 1 year (Preferred) Willingness To Travel 75-100% (Preferred) Work Location: On the road We need to extract Benefits: Flexible schedule, Paid training, Holidays (Monday to Friday), On call, Overtime, Weekends as needed. Pay: $23.00 per hour. Schedule: Expected hours: No more than 30 per week. Also maybe mention flexible schedule etc but that's benefits. We also have Education: High school or equivalent (Preferred) - but we already have HS diploma required. Could note preferred. Experience: Programmable logic controllers: 1 year (Preferred); Mechanical knowledge: 1 year (Preferred). Could add to Requirements/Qualifications. Willingness To Travel 75-100% (Preferred) - could be under Requirements. Work Location: On the road - maybe under About the role. Now we need to decide sections. About the role: core function + work location + maybe job type part-time? Could include. Responsibilities: duties list. Requirements: education, experience, certifications, physical demands, safety, travel willingness, etc. Qualifications: maybe preferred qualifications like degree, certifications, PLC experience, mechanical knowledge. Skills: troubleshooting, customer service, documentation, mechanical aptitude, tool operation, communication, etc. Benefits: list. Pay: pay rate. Schedule: expected hours. We must avoid thin sections. Ensure each section has substantive content (multiple items). Let's craft. We'll produce HTML:
About the role
This role manages an assigned service zone and assists other zones as needed to ensure service calls are completed within the Service Level Agreement. The position is part‑based, with work performed on the road in a retail environment, requiring up to 15% walking.
Responsibilities
- Manage assigned service zone and assist other service zones when needed to meet SLA.
- Maintain company‑assigned vehicle in high state of repair and cleanliness; keep all maintenance up to date.
- When using a personal vehicle for work, keep accurate mileage records for reimbursement, maintain vehicle cleanliness and regular service, and preserve a clean MVR with proper insurance proof.
- Maintain strong troubleshooting and break‑fix knowledge to support IT hardware/software for retail/office customers.
- Follow inventory procedures: confirm in‑bound parts, ship defective parts, return excess good parts, track inventory movement and location cleanliness with minimal oversight.
- Provide exceptional customer service, wear appropriate casual business attire, and strive for high customer satisfaction.
- Use the web‑based ticketing system: update tickets daily, write thorough call notes, record equipment type, serial numbers, return tracking, parts ordered/used, and resolution.
- Meet evaluation criteria: closed‑on time/SLA/RST utilization, customer service, inventory management, safety, training goals, service call management, daily admin tasks, vehicle operation standards, and personal‑vehicle reporting practices.
Requirements
- High School Diploma or equivalent (required).
- Safety‑oriented with excellent driving habits and a clean MVR.
- Ability to lift and carry up to 50 lb, sit for extended periods while driving, climb ladders up to 15 ft, and operate aerial work platforms.
- Willingness to travel 75‑100% of the time.
- Work performed in retail settings; up to 15% walking required.
Qualifications
- AS/BS degree in a related technical field (highly desired but not required).
- Industry certifications such as A+, Net+, Server+, or similar (highly desired).
- Minimum 1 year Point‑of‑Sale, network equipment, and PC repair experience (highly desired).
- Minimum 1 year break‑fix or network experience in a retail/office setting (highly preferred).
- Prior low‑voltage voice/data cabling experience (preferred).
- Experience with programmable logic controllers (1 year preferred) and mechanical knowledge (1 year preferred).
Skills
- Strong troubleshooting and mechanical aptitude to sub‑assembly level.
- Ability to operate and maintain tools, media devices, and testers for hardware/software diagnostics.
- Excellent customer service, verbal and written communication.
- Good documentation skills for call notes, billing, and parts ordering.
- Sense of urgency to meet SLAs; ability to work independently and as a team player.
- Capability to work in adverse