Regional Service Specialist - Field

What You’ll Do

• Coordinate regional Electric Vehicle Charging Station (EVCS) Technician schedules and prioritize dispatches based on urgency, skill set, and location
• Work with dispatch and support teams to resolve repairs and work orders
• Ensure all maintenance, repair, commissioning, and related services are delivered on time and within scope
• Organize and track work orders, customer requests, revenues, and expenses for completed services
• Verify technicians have the required work scope, parts, tools, and customer contact information to ensure job readiness
• Serve as the primary point of contact between customers, technical support, manufacturers, and internal teams
• Oversee communication and workflow across assigned regional teams
• Participate in troubleshooting system errors to determine and dispatch the appropriate personnel
• Issue purchase orders and approve invoices in coordination with the accounting team
• Manage external ticketing systems and coordination with 3rd-party vendors
• Ensure ongoing client satisfaction through consistent communication and follow-up
• Assist with onboarding and mentoring new service team members
• Attend meetings and training sessions to maintain up-to-date knowledge of systems and processes
• Respond promptly to phone calls and email inquiries
• Perform additional duties as assigned

Your Experience and Capabilities

• 2+ years of dispatching or service coordination experience
• Ability to work extended hours in peak times
• Strong organizational and multitasking abilities with exceptional attention to detail
• Demonstrated customer service mindset and problem-solving approach
• Proficiency with service management tools such as Salesforce, ServiceMax, Zendesk, or other dispatching software
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite, particularly Outlook
• Experience in Electrical or EV charging industry is a plus

What We Offer

• Full-time employees enjoy competitive compensation and benefits package including 401(k) matching contribution, health, dental, and vision, cell phone reimbursement (for most positions), generous vacation and paid sick leave, office meals and snacks, team building events and activities throughout the year.

Equal Opportunity Employer

We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also make reasonable accommodations to meet our obligations under laws protecting the rights of the disabled.

CCPA disclosure notice here.

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