Regional Service Operations Manager

About the role

The Regional Service Operations Manager reports directly to the Director, Power & Energy Product Support Operations and collaborates with the Product Support Sales Manager, New Engines Sales Managers, Parts Sales & Operations Supervisor, and other company management to ensure attainment of Branch, Division, and corporate goals.

Responsibilities

• Manages a minimum of three (3) Equipment & Power System Division Service Center and/or Field Service Center locations.
• Manages general accounting functions for the branch and controls budget in line with forecasts, objectives, and company policies.
• Develops and controls all shop and field service budgets in alignment with forecasts and objectives.
• Projects long- and short-range forecasts, objectives, and action plans related to product support to achieve Sales, Gross Profit, and PADE objectives.
• Selects, supervises, and develops staff to maintain a functional Product Support Department in line with company policies and forecasts.
• Develops and supervises execution of an annual training program for the Product Support Department.
• Provides and maintains adequate, neat, and safe offices, workshops, yards, vehicles, tools, and other facilities required for product support.
• Assists in developing Service & Parts sales promotion programs.
• Maintains exceptional customer relations.
• Ensures high-quality cooperation and communication with all company departments.
• Establishes, directs, and reviews paper flow and processes.
• Works with Product Support Development Group on rebuild practices, repair practices, and Flat Total pricing.
• Requests and implements capital investment for Service & Parts.
• Provides necessary Technical Communication function for the branch.
• Monitors Dealer warranty cost and claim performance, providing summary reports for management review.
• Responsible for planning and maintenance of all company facilities.
• Maintains good manufacturer and supplier relations.
• Ensures the safety of all branch personnel.
• Drives Continuous Improvement (CPS) and Key Performance Indicator (KPI) initiatives.

Requirements

• High school diploma or equivalent; two- or four-year degree preferred.
• Five (5) years of equipment dealership supervisory experience within Service.
• Management experience in budgeting, customer contact in a service environment, and working as a team player in an interdepartmental operation.
• Strong business acumen to manage location profit/loss performance.
• Highly motivated with excellent leadership skills, superior communication skills, and good organizational skills.

Benefits

• 401(k): Match and Employer Discretionary Contribution.
• Health Insurance: Two options available, including an HSA health insurance option with a dollar-for-dollar match up to $1,200.00 per year.
• Dental & Vision Insurance: Comprehensive coverage options.
• Financial Access: Credit Union membership available.
• Insurance: Life Insurance, Short-Term Disability, and Long-Term Disability.
• Educational Opportunities: Scholarship for employees' spouses and children through the Ohio Machinery Education and Opportunity Foundation.

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information.

The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.