Regional Operations Manager

About the role

The Regional Operations Manager (ROM) leads and manages the overall operations and profitability of multiple Sales Centers in a designated region. Each Sales Center is a large, established wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role focuses on successfully managing daily operations across all facets of the Sales Centers.

Responsibilities

• Provide instruction, training, and guidance to Sales Center operations, including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
• Manage, motivate, measure, and increase production across the region.
• Educate Sales Center Managers on inventory management performance topics such as cycle count variances, scrapped inventory, pending warranty items, IOT shipments, reserved sales orders, fillable backorders, negative on-hand items, and bin location management.
• Train underperforming Sales Centers on techniques to achieve higher performance results.
• Coach Sales Center Managers on daily and weekly operational checklists while maintaining high customer service levels.
• Assist and train Sales Center employees on merchandising products and conducting open houses or ‘Counter Days.’
• Support the Marketing Manager on sales and marketing promotions related to operations.
• Implement new or modified products, policies, and procedures issued by corporate departments or the Division President.
• Manage capital expenditure requests, including bids on jobs and merchandise purchases.
• Review weekly reports on slow and damaged inventory performance, providing suggestions for underperforming locations.
• Conduct training meetings and conference calls with Regional and Sales Center Managers to address current topics and issues.
• Coordinate with the Division President to prepare and conduct annual managerial training conferences.
• Attend Regional Sales meetings to stay updated on sales initiatives; ride with Regional and Territory Sales Managers to visit customers and resolve operational issues.
• Work with the Division President on selecting new Sales Center locations and remodels.
• Oversee regional P&L.
• Perform additional duties as assigned.

Requirements

• Minimum 5-10 years of operational experience in the HVAC industry, including managing wholesale HVAC equipment supply houses.
• Proficiency in air conditioning, heating, and ventilation equipment at a wholesale distribution level.
• 3-5 years of experience in residential and commercial contractor relationships.
• Proven success in operations and leadership roles.
• Experience managing and mentoring employees while establishing operational goals.
• Strong interpersonal skills, including operational analytics, problem-solving, and customer service.
• Ability to analyze sales and market data.
• Ability to read and interpret P&L statements.
• Capable of working in a fast-paced environment and multitasking at different levels.
• Ability to deliver quality presentations.
• Ability to work independently and meet assigned goals and objectives within designated time frames.
• Possess a proactive attitude toward learning, teaching, and leading.
• Proficient in Microsoft Office products.