Regional Service Manager - West

Role and Responsibilities

• Manage the service operations and performance within a specific region and ensure that the service standards and objectives are met.
• Oversee the service activities, resources, and policies within the region.
• Ensure that the dealer technicians and customers receive timely and quality service and support.
• Supervise, coach, and develop the Technical Service Managers and their teams.
• Evaluate and improve the service processes and procedures within the region and implement best practices and initiatives.
• Monitor and report on the service metrics and performance within the region and take corrective actions as needed.
• Collaborate and communicate with other regions and departments.
• Support the Director of Service in managing and coordinating the regional service operations.
• Stay updated on the industry trends, best practices, and customer needs.

Qualifications And Education Requirements

• Bachelor's degree in engineering, business, or related field.
• At least 5 years of experience in service management, preferably in the heavy duty truck industry.
• Proven track record of managing and leading a service team within a region.
• Strong knowledge of service operations, processes, and standards.
• Excellent communication, presentation, and interpersonal skills.
• Strategic thinking, problem-solving, and decision-making skills.
• Customer-oriented, results-driven, and collaborative mindset.
• Ability to travel frequently and work under pressure.
• Recognize the Quality Management System in place at Battle Motors and participate in the processes and procedures of the QMS.

Preferred Experience And Skills

• This position will adhere to the Battle Motors Environmental Health and Safety Program by following all safety rules, procedures, practices, training, and safe use of equipment; this includes use of personal protective equipment (PPE) as required.
• This individual will work in a way that stresses the importance of preventing injury, accidents, or illnesses to themselves or co-workers by correcting or reporting unsafe situations, incidents, or occurrences to their Supervisor immediately.