Regional Service Manager-Southern California

About the role

Autocar, LLC, headquartered in Birmingham, AL, manufactures severe‑duty vocational trucks and is the only American‑owned and operated OEM of trucks in North America. The Regional Service Manager position manages all aspects of service for dealerships and customers, ensures satisfaction with service work, and assists with troubleshooting and repair of service‑related problems. This role is remote‑based with a focus on the San Francisco, CA area.

Responsibilities

• Responsible for overall service delivery performance levels and customer satisfaction levels of assigned region.
• Assist in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified.
• Track, report and follow‑up on product and technical issues for dealerships and customers by proactively working with the Autocar Solutions Team.
• Give dealerships suggestions on improving their service department by reviewing dealer service operations, including required tooling, and promote and ensure the dealership has Autocar‑trained technicians to handle workload.
• Develop and manage strong relationships at all levels of the customer’s organization and maintain customer confidence in the Autocar product.
• Develop strong relationships with Regional Business Managers and National Account Sales in the region.
• Coordinate with engineering and technical service departments to develop and ensure that service performance and quality specifications are met.
• Coordinate cost‑effective, self‑managed travel schedules.
• Other duties may be assigned.

Requirements

• Education: Bachelor's degree (B.A.) from a four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Class B Commercial Driver License or ability to obtain is required.
• Automotive Service Excellence (ASE) Certification or ability to obtain is required.
• Cummins Certification is preferred.
• Allison Certification is preferred.
• Ability to obtain Autocar Master Technician Certification.
• Previous experience in the Heavy‑Duty Truck industry is required; specific experience in the Refuse industry is preferred.
• Physical requirements: ability to sit at a desk for extended periods while working on computer‑aided design software; capable of standing, walking, and bending during lab testing or production floor visits; ability to lift and carry up to 25 pounds; visual acuity for reviewing detailed schematics, inspecting prototypes, and using computer screens.

Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Thorough working knowledge of MS Office; AXIS (Team Center Engineering – IMAN, QAD, ADNET) preferred.

Benefits

• Competitive compensation that recognizes skills, experience, and impact.
• Performance‑based annual bonuses that reward results and contributions.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with a 4% company match.
• 8 paid company holidays.