Regional Service Manager I

About the role

The Regional Service Manager is the primary point of contact between Customer Experience and Operations teams to create service excellence while balancing customer needs and company objectives. This role prioritizes operational activities, briefs leadership on area performance, and develops service execution plans to ensure service requirements are met for each customer. The incumbent manages capacity to align with freight volume, advises internal partners on capabilities for potential new business, and monitors customer compliance with allocations. This role typically manages smaller regions, markets, or customers.

Responsibilities

• Influence efficient freight execution by setting daily operational priorities (e.g., pickup/delivery/crosstown, equipment moves, and critical customer needs), managing KPIs, coordinating with Customer Experience on customers' service requirements, and monitoring accountability with field operations.
• Understand customer characteristics and expectations in assigned markets, including their flexibility and service requirements, to prioritize service based on customer needs, profitability, and visibility; monitor allocations versus customer compliance.
• Coordinate with Customer Experience and/or appointment teams to reset freight based on rail and/or truck updates, missed appointments, etc., to protect service; promptly communicate with field operations teams to proactively resolve service issues and validate driver availability to prevent potential delays.
• Manage available capacity to match freight volume; accept freight to align with available capacity.
• Monitor inbound and outbound shipments assigned to markets and make necessary decisions to meet service requirements.
• Act as the point of contact with Sales and other internal teams regarding potential new business, maintaining existing J.B. Hunt business, and increasing volume opportunities to provide input on available capacity and service strategies.
• Prepare and present market updates quarterly (or as requested) to leadership, covering KPI performance, market volume trends, key customer insights, and capacity implications.
• Determine and provide service performance strategies where J.B. Hunt is not meeting customer service expectations; track strategy execution results.
• May act as a floater to cover multiple customers and/or markets based on business needs.

Requirements

• High School Diploma or GED (Required).
• 1-2 years of experience in the Transportation/Logistics industry, a related field, or military equivalent.

Qualifications

• Bachelor’s Degree in Business Administration/Management, Business Communications, or a related field (Preferred).
• 1-2 years of experience in the Transportation/Logistics industry, a related field, or military equivalent (Preferred).
• Ability to focus activities on developing and maintaining positive customer relationships.
• Proven experience in establishing and maintaining healthy working relationships with clients, vendors, and peers.
• Experience in fostering strong customer relationships through delivery on commitments, open communication, and ongoing feedback/improvement.
• Ability to measure the quality and quantity of work effort for improvement purposes.
• Ability to meet or exceed customer needs and expectations while providing excellent service directly or indirectly.
• Ability to process information with high levels of accuracy.
• Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through appropriate communication behaviors.
• Ability to analyze situations accurately and reach productive decisions based on informed judgment.
• Previous J.B. Hunt Internship Experience (Preferred).

This position is not eligible for employment-based sponsorship.

Pay

Compensation factors which may affect starting pay within this range include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the Company’s bonus and incentive plans.

Benefits

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements:

• Medical, dental, and vision benefits.
• 401(k) retirement plan.
• Life insurance, short-term and long-term disability coverage.
• Paid time off commensurate with tenure (includes vacation and sick time).
• Six weeks of paid maternity leave along with two weeks of paid parental leave.
• Six paid holidays annually.