Regional Service Manager, Central Region

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. Our teams come from industries around the world, united by a shared commitment to excellence.

About the role

The Regional Service Manager (Central Region) will oversee service operations within their assigned region to provide an industry-leading external and internal customer experience while maximizing return on investment through labor sales, maintenance and repair sales, expense control, and customer retention. This position serves to establish new service centers, hire staff, and oversee operations.

• Effectively communicate, enforce, and monitor Lucid service department processes
• Effectively coach, grow, develop and lead all direct reports
• Ensure Customer Experience targets are achieved according to Lucid guidelines
• Responsible for initial setup of new service centers within their respective region
• Own and continuously improve all service center KPIs in the assigned region
• Monitor regional service efficiency and problem solve delays or other issues as they arise
• Foresee the assigned region’s needs in staffing, assets, and other resources
• Own and problem solve internal and external customer escalations
• Work cross-functionally with other departments to ensure internal and external customer retention, and maintain customer experience standards
• Demonstrate resilience to strategic shifts in business strategies
• Perform various assignments as requested by leadership
• Required to work evenings, weekends, and holidays as needed
• Must be able to travel as needed
• Have a passion for sustainable transportation and changing the automotive industry

Requirements

• High School Diploma or GED equivalent
• 10 years minimum experience in a service department environment – luxury preferred
• Excellent written and verbal communication skills
• High level attention to detail and accuracy
• Ability to multitask while maintaining high level of accuracy
• Ability to analyze and interpret internal reports
• Able to effectively work both individually and within a group in a high-paced environment
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Must possess a valid driver license

Qualifications (Preferred)

• AA/BS in either Automotive Technology or Business Management, or equivalent work experience
• Knowledge of HV systems, LV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM training

Pay

Base Pay Range (Annual): $135,000—$198,000 USD

Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability coverage
• Paid time off and paid holidays
• 401(k) retirement plan
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program