Regional Service Center Manager
About the role
Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world. With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions. Atkore is a six-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.
Responsibilities
- Reporting to the Senior Director of RSC Operations, primary leader of the distribution center at the Harvey, IL facility.
- Accountable for shipping & receiving, inventory management, warehousing, and transportation functions.
- Leading exempt and non-exempt associates across multiple shifts of operation.
- Work closely with Customer Service, Manufacturing, Demand Planning and Corporate Transportation departments to oversee day-to-day distribution, warehousing, and fulfillment operations by maintaining and enhancing existing standards.
- Ensure the highest standards achieved in the distribution center in the areas of safety, quality, delivery, and cost.
- Drive consistency and cost reduction through the creation and implementation of standard work.
- Creating, implementing, and managing distribution center KPI’s.
- Leading and collaborating with cross-functional teams in Kaizen and Lean.
- Collaborating with cross functional teams to investigate service failures, and develop, implement, and monitor appropriate corrective and preventative action.
- Develop and manage distribution center, inventory & transportation workforce with performance assessments, professional development coaching, etc.
- Develop and implement processes to improve the Commercial Metrics, Atkore’s measure of on-time delivery.
- Within 3 months: Complete the Atkore Immersion program; learn the Atkore Business System and how we use LEAN principles; develop a thorough understanding of JDE/RF-Smart as related to warehouse transactions; develop a thorough understanding of the local collective bargaining agreement and how to apply as needed.
- Within 6 months: Know and understand Atkore’s Strategic Summary and how your role contributes to the Strategic Deployment Process; lead individual development plans with warehouse supervisors to enhance their performance; participate in a Kaizen event relevant to your scope of work to improve or develop a new process; participate in network expansion planning and execute on assigned deliverables.
- Within 12 months: Contribute ideas in process improvement including KPI’s of Safety, Quality, Delivery, and Cost; visit at least 2 of our network RDCs to collaborate on strategy and understand other regional market needs; collaborate with RDC support team to push network wide improvement initiatives; lead the selection and training of the leadership team for assigned RDC building.