Regional Service Manager

POSITION SUMMARY

This position develops and manages a field service network throughout the assigned region and provides technical support, as needed, in resolving escalated product issues. The position also provides product training throughout the region and supports major product installations, ensuring proper sizing, application, and installation for the project.

Essential Functions

• Identifies technical issues and develops corrective actions supported by detailed documentation and reports for all CCG brands.

• Guides and trains manufacturer’s reps, distributors and contractors. Acceptable interpersonal skills and emotional intelligence.

• Exercises considerable latitude and technical judgment in deciding work methods. Provides insight for root cause analysis and long-term issue resolution.

• Is knowledgeable in area of expertise. Strong technical background in diverse HVAC products and applications. Ability to quickly identify issues, formulate responses, and communicate effectively to CCG management, reps, and distributors.

• Knowledgeable about the industry and market, channel strategy, and go-to-market strategy. Applies knowledge of customer needs to solutions. Knows the customer base, product application, and competing solutions. Understands each CCG brand's technical complexity, application, installation, and service.

• Works well independently or within a team context. Ability to develop working relationships with department leaders within the business, CCG reps, and distributors.

• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

Education & Experience

• Associate degree preferred

• Minimum of 10 years’ experience in HVAC service and training on diverse products.

Computer Skills

• Familiar with Microsoft Office Suite products.

Certificates & Licenses

• OSHA 30 (preferred)

• EPA (preferred)

Other Requirements

• Ability to apply knowledge of air conditioning theory and structural layout. Ability to apply knowledge of hydronic theory and structural layout.

• Excellent communication and interpersonal skills to interact effectively with diverse client groups.

• Self-starter with the ability to work both independently and within a team.

• Ability to effectively communicate ideas and adequately describe problems and solutions.

• Well-developed planning, organization, analytical, problem-solving, and decision-making skills.

• Computer Proficiency with the following software: Word, PowerPoint, and Excel.

• Ability to produce precise, timely, and concise documentation.

• Knowledge and practice of safety while using HVAC-related tools.

• Ability to multitask independently.

• Excellent communication, interpersonal, and presentation skills.

• Highly organized with excellent time-management skills.

• Holds a valid Driver’s License.

• Has insured reliable vehicle (to travel to local customer sites).

• Currently authorized to work in the United States for any employer.

• Successfully fulfills pre-employment onboarding requirements, including background checks for criminal/civil and motor vehicle records.