Regional Service Engineer - Chicago / Milwaukee

Key Responsibilities

• Own all technical service activity, managing customer interventions, establishing priorities, and customer commitments. Act with a sense of urgency to support customer in critical situations.
• Lead customer courtesy calls, complex troubleshooting, inspections, repairs, installations, upgrades, retrofits, and system optimizations.
• Collaborate cross-functionally with Minster sales, service, and engineering while operating independently in the field. Field service technicians will be made available to support large projects.
• Proactively identify customers' reliability risks and recommend corrective actions, upgrades, or modernization solutions.
• Build long-term customer relationships as a trusted technical partner, not just a responder to service calls.
• Inform and educate customers on Minster aftermarket services – Service Agreements, Upgrades, Component Remanufacturing, Repair Parts, Operator and Maintenance Training.
• Document findings, recommendations, and service actions with a focus on repeatability and continuous improvement.
• Coverage of customer service projects from start to finish, which includes duties such as:- Generating work orders, quotations, invoices and reports.
• Coverage of all needed documentation such as prints, service manuals, service forms, etc.
• Support continuous improvement efforts related to service execution, reporting quality, communication and customer experience.
• Work flexible hours to support customer service needs.
• Frequent travel to customer locations and occasional travel to Minster headquarters will be required. A company vehicle with service tools will be provided. Travel expenses to be reimbursed based on receipts.

Minimum Qualifications

• Technical degree is preferred but not required.
• 8+ years of hands-on experience with stamping presses and feedlines. Specific knowledge of Minster equipment is preferred, and specific knowledge of metal stamping equipment is required.
• Strong expertise in mechanical systems, hydraulics, pneumatics, lubrication systems are required with demonstrated ability to effectively trouble shoot and solve complex mechanical issues.
• Blueprint schematic reading and comprehension required
• Demonstrated ability to work independently in customer-facing technical roles with strong interpersonal skills; the ability to effectively communicate, both written and verbally.
• Project management skills are essential.
• Proficiency with SAP and Microsoft Office Suite.