Regional Service Associate (Various locations)

Responsibilities

• Simultaneously performs the duties of a traditional branch customer service representative and teller.
• This position requires travel to various branch locations within the designated Region.
• An emphasis is made on placing employees within a specific geography to where they live.
• Account Representative Duties:
  • Opens deposit accounts
  • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
  • Closes loans for customers for applicable business lines (i.e. consumer lending)
  • Ability to process ATM, ITM, TCR and ICOM
  • Makes referrals to other bank business lines and third-party partners
  • Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
  • Responsible for operational compliance and adherence to policy
  • Handles daily account maintenance and other service issues as necessary
• Teller Duties:
  • Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
  • Cash checks for customers and non-customers according to bank policy
  • Process and properly record the sale of monetary instruments (i.e. official bank checks)
  • Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
  • Process foreign currency purchases and sales
  • Process various types of loan payments and credit card cash advances

Qualifications

• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
• Individual should be an outgoing self-starter and be technically literate.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• The ability to build relationships and strong alliances across the organization.
• The ability to quickly learn details about the products and services offered by the bank.
• High School diploma or equivalent
• 2-4 years of sales experience in a retail, financial services or hospitality environment preferred

Working Conditions

• Frequently is required to operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.
• Occasionally travels to locations outside of the facility, to attend meetings, trainings, events, and other business activities.
• Frequently observes details at close range (within a few feet of the observer).
• Must have the ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• Frequently works in an open floor-plan office environment (moderate, but occasionally loud at times).
• Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.