Regional Security Specialist

Job Summary

The Regional Security Manager (RAM) manages guard service operations and security-related functions in Abilene, TX. The role involves supporting client operations, fostering client satisfaction, resolving conflicts, and overseeing various operational aspects.

Why Securitas?

Join Securitas, a global leader in security, where you can grow professionally and contribute to making communities safer. Benefits include a starting salary of $85,000-$91,000, a comprehensive benefits package, and a performance-driven culture.

Key Responsibilities

• Exemplify Securitas’ Core Values
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction
• Continuously assess service quality and proactively address issues
• Develop and implement training programs and ensure compliance with regulations
• Establish and maintain performance metrics and KPIs
• Collaborate with the Global Program Director to align with global security objectives and initiatives
• Identify and utilize networking opportunities for standardizing processes and service delivery
• Oversee staff development, provide feedback and coaching
• Ensure proper scheduling, staffing, and cost efficiencies
• Administer resolutions to issues and discipline as needed
• Manage invoice and payment processes, including expenditures
• Collaborate on policy and procedure management
• Monitor client credits and adjust as necessary
• Maintain ongoing communication with all stakeholders
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs)

Education/Experience

• A minimum of 3 years of experience in security industry-related fields or business management
• Must have 3+ years’ experience of direct supervisory or management experience
• Law enforcement, military, or public safety experience preferred

Key Competencies

• Strong security and business management experience
• In-depth knowledge of security operations and procedures
• Excellent planning and organizational skills
• Strong financial experience
• Capacity to maintain composure and professionalism in unusual circumstances
• Adaptability to rapidly changing environments or assignments
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools
• Strong team collaboration and client-centric mindset