Regional Security Specialist

About the Role

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Austin, TX. The RAM will support client operations in Austin, TX. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Key Responsibilities

• Core Values and Client Relations: Exemplify Securitas' Core Values. Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
• Service Quality and Compliance: Continuously assess service quality and proactively address issues. Develop and implement training programs and ensure compliance with regulations. Establish and maintain performance metrics and KPIs.
• Global Coordination and Networking: Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives. Identify and utilize networking opportunities for standardizing processes and service delivery.
• Staff Development and Management: Oversee staff development, provide feedback and coaching. Ensure proper scheduling, staffing, and cost efficiencies. Administer resolutions to issues and discipline as needed.
• Operational and Financial Oversight: Manage invoice and payment processes, including expenditures. Collaborate on policy and procedure management. Monitor client credits and adjust as necessary.
• Communication and Coordination: Maintain ongoing communication with all stakeholders. Prepare, develop, and deliver dynamic quarterly business reviews (QBRs). Perform any additional duties as assigned by the Global Program Manager.

Qualifications

• A minimum of 3 years of experience in security industry-related fields or business management.
• Must have 3+ years' experience of direct supervisory or management experience.
• Previous law enforcement experience preferred.
• Must have a valid driver's license.

Skills

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

Pay

Starting salary of $85,000-$92,000.

Benefits

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
• Access to earned wages on a daily basis prior to payday (restrictions and fees may apply; certain waiting periods may apply)