Regional Sales Representative (Parts & Service)

About the Role

Morgan Truck Body is seeking a Regional Parts & Service Representative to serve as the key connector between customers and the service facility, ensuring smooth, efficient service that keeps customers moving forward. This role combines technical know-how with customer-first service to support and grow Morgan's Parts & Service presence in the territory.

Key Responsibilities

• Deliver comprehensive support for Parts and Service needs - from training and spec consultations to quoting, order entry, scheduling, and warranty coordination
• Achieve sales targets by consistently meeting or exceeding monthly parts and service goals
• Engage proactively with new and existing leads through outbound calls and follow-ups
• Analyze market trends and customer data to identify sales opportunities and expand territory potential
• Drive continuous improvement by initiating customer surveys and converting insights into action
• Resolve customer concerns promptly, ensuring timely follow-up and long-term satisfaction
• Source new business while supporting account retention through detailed spend tracking and contact management
• Collaborate effectively with engineering and service teams to ensure customer expectations are clearly communicated and met
• Respond urgently to critical customer issues, resolving them with professionalism and speed
• Report consistently on customer needs, industry trends, competitive activity, and emerging opportunities
• Maintain strong product knowledge of Morgan products, competitor offerings, and chassis configurations
• Utilize IT systems confidently and accurately to manage customer interactions and service workflows
• Support team success by performing other duties as needed to achieve results

Qualifications

• Proven sales experience and strong customer service skills
• Commercial truck body or trailer repair experience is preferred
• Excellent communication and organization skills with a knack for follow-through
• Self-driven, able to work independently and thrive as part of a team
• Comfortable with up to 90% local travel
• Valid driver's license and driving record acceptable according to Morgan standards
• Bachelor's degree preferred
• Experience with commercial truck bodies preferred

Physical Demands

This role blends office work with visits to manufacturing areas, requiring sitting or standing for extended periods, walking, reaching, and occasional lifting up to 25 pounds.

Benefits

• Competitive pay and full benefits package (medical, dental, vision, life)
• 401(k) with company match
• Tuition reimbursement and leadership development
• Paid holidays and vacation time
• Exclusive discounts on footwear, eyewear, and safety gear

Location

Denver, CO