Regional Retail Manager Northeast

Your Opportunity, Your Team

The Regional Retail Manager supports Ballard Designs, overseeing operations, performance, and growth across multiple business locations in the Northeast region. This role involves managing teams, driving sales, ensuring compliance with company policies, and implementing strategic initiatives to achieve regional and company-wide goals.

Where You'll Work

• Travel to store locations up to 70% each month
• Work up to three weekends per month
• Reside in one of the markets of responsibility
• Hybrid role requiring travel to store locations: Nashville, TN; Columbus, OH; Tysons, VA; Wayne, PA; Manhasset, NY; Natick, MA; Oak Brook, IL

What You'll Do

• Create an inspiring brand experience by making plans and driving EBITDA
• Develop and execute strategies to drive sales and build guest loyalty through store programs including Design Services, BD PLCC, community outreach, and additional corporate and regional events
• Evaluate and develop growth within the Design Services program
• Lead weekly management meetings focusing on goal setting, business plan communication, and strategic analysis
• Optimize management development in floor leadership, division of leadership roles, and business acumen
• Model exemplary service and ensure managers perform effective floor leadership to drive sales while maintaining exceptional guest experiences and visual presentation
• Work with HR business partner and VP of Retail on recruiting, hiring, and team member relations
• Avoid performance management through EPIs and motivate team members through daily sales rallies, guest experiences, product knowledge, and operational execution
• Develop overall teamwork by increasing levels of team responsibility, using individual development plans, and holding leadership teams accountable for performance
• Maximize team and individual performance through consistent coaching in the moment and feedback using performance management processes
• Network, interview, select, and onboard new team members
• Build positive working relationships with store teams, HR, Retail, and Operations brand partners, and other Home Office Team Members
• Forecast and adjust monthly payroll to maximize productivity, achieve sales/payroll goals, and complete workload
• Utilize experience performance management metrics to assess team member behaviors for identifying strengths and opportunities
• Manage loss prevention and the execution of physical inventory
• Conduct weekly one-on-one meetings with all leaders and ensure they are also holding regular touch-base meetings with their team members

What You'll Bring

• College degree preferred or equivalent job experience
• 5+ years of experience in specialty retail or multi-unit retail business environment
• Proficiency using Microsoft Word, Excel, Outlook, Kronos, and POS systems
• Ability to critically think like a new business owner – grey is always a retail norm
• Availability to work flexible schedule, including evenings, weekends, and holidays
• Ability to travel weekly

Total Rewards

• Competitive compensation
• Paid time off
• Employee Assistance Program
• Parental leave
• Paid volunteer hours
• Awesome company discounts!
• In our US market, you can expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits

About QVC Group

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance, and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road®, and Garnet Hill®. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.