Regional Quality Manager

Responsibilities

• Continually coordinates with clients, Business Group Operations Managers, service providers, and Project Managers to ensure seamless application of quality programming for the region or BGLs.
• Establishes, monitors and reports on Key Performance Indicators (KPIs) for business groups and project teams to ensure continuous improvement.
• Analyzes group’s KPIs; evaluates trends and provides improvement strategies.
• Shares lessons learned throughout the company to continuously improve and reduce repetitive rework.
• Promotes the importance of Quality throughout the company in alignment with corporate strategy; supports creation of project implementation plans and training.
• Provides advanced leadership to drive development of staff. Has high-level interactive involvement with strategic recruitment and staffing, succession planning and training.
• Serves as mentor and coach to all levels of QC Managers to advance their careers at Walsh, improving retention.
• Auxiliary in BGLs and their Program, Area and Operations Managers in establishing project quality staff requirements as well as identifying/developing qualified quality project personnel.
• Routinely audits project and area quality programs seeking continuous improvement; utilizing the Project QC Evaluation and other auditing tools.
• Provides feedback to Operations and Quality Management of major QIRs, project team relationships, owner/client perceptions and overall quality management recurring non-conformances.
• Auxiliary in Division Director in QMS updating and auditing.
• Establishes, implements and maintains standardized quality processes and standard operating procedures.
• Contributes to company-wide and cross-division Quality initiatives, lesson sharing and overall continuous improvement.
• Involvement in support groups such as Construction Technology Forum (CTF), Focus Group or other company improvement initiatives is encouraged.
• Responsible for risk management strategy that helps business groups improve profitability by reducing risk and improving efficiency via process management and risk mitigation.
• Responsible for mega project start-up including project management planning (PMP documents), documentation setup and initial partnering efforts.
• Supports in project pursuits via proposal write-ups, quality cost estimation and contractual risk management.
• Maintains relationships with owners, clients, subcontractors, design partners and stakeholders to support project partnering and issue resolution.
• Coordination of initial project quality training and partnering efforts.

Qualifications

• Bachelor’s degree in AEC program or equivalent related field experience
• Preferred Construction Industry Association Certification in Organizational Management, Auditing, and/or Training
• Minimum 15 years of experience in AEC with a minimum of 10 years QA/QC leadership
• Preferred Professional Registration in an AECT
• Travel required within area or region served
• Must be a proficient public speaker, presenter and trainer
• Excellent communication skills, critical thinking and problem-solving abilities, and ability to prioritize, organize and manage time