Regional Quality Manager

Responsibilities

• Champion the company’s Quality Management Program across all projects in the region.
• Serve as a peer leader to Operations, ensuring quality is integrated in planning, execution, and turnover.
• Represent quality in regional leadership meetings and planning efforts.
• Collaborate with National Quality Leadership to align regional practices with overall program goals.
• Mentor Project Executives, Project Managers, Superintendents, and QC Managers in quality best practices.
• Provide proactive coaching during preconstruction, buyout, and early-phase planning to ensure quality risks are identified and mitigated.
• Deliver regional training and onboarding on QC standards, provide feedback to national leadership on evolving needs.
• Act as a resource for issue resolution, root cause analysis, and corrective action planning.
• Oversee regional consistency of Project Quality Plans, DFOW logs, inspection/testing plans, and Procore-based workflows.
• Lead risk assessments for high-value or high-risk scopes of work and ensure proper phased controls are implemented.
• Conduct periodic audits of projects and subcontractor QC performance.
• Serve as the first-line escalation point for regional quality issues, collaborating with Ops leadership and escalating to National Quality Leadership when necessary.
• Collect and validate regional QA/QC performance metrics and provide actionable analysis to National Quality Leadership.
• Drive lessons-learned sessions across projects, ensuring feedback loops improve future work.
• Provide structured feedback and lessons learned to National leadership to inform future standards, tools, and training.
• Identify training needs and deliver targeted sessions for regional teams and subcontractors.
• Collaborate with Owners, Designers, Risk Management, and Trade Partners to resolve quality issues and reinforce expectations.
• Support business development efforts by showcasing regional quality performance and capabilities.
• Partner with Operations and National Quality Leadership in supporting pursuits and client-facing efforts by demonstrating regional quality capabilities.
• Offer guidance, mentorship, and accountability for project-based Quality Managers through a dotted-line relationship, reinforcing consistency of quality processes across projects.
• Assess regional project workload and assign or recommend appropriate Quality Manager staffing, balancing resources between projects to meet risk-based quality needs.
• Support training, career development, and succession planning for Quality Managers, fostering growth of quality leadership capabilities within the region.
• Ensure that all project-based QC and project staff are executing the company’s QA/QC plan, subcontractor quality requirements, and Procore-based workflows consistently and provide support accordingly.
• Conduct regular check-ins and evaluations, providing constructive feedback while escalating systemic issues or performance concerns as appropriate.
• Partner with Regional Operations Leaders to align Quality staffing and supervisory coverage with project delivery needs.

Qualifications

• 8+ years in construction management with quality leadership experience.
• Bachelor’s degree in construction, engineering, or related field (or equivalent experience).
• Demonstrated success leading project quality efforts or regional programs.
• Knowledge of building systems, risk management, and QA/QC best practices.
• Excellent communication, facilitation, and leadership skills with the ability to influence senior stakeholders.
• Outstanding relationship-building, influence, and collaboration skills.
• LEAN Construction experience preferred; strong presentation skills; vast knowledge of all trades and phases of the construction process.
• Knowledge of senior leadership and region legal trends/risk.
• Outstanding relationship-building skills.
• Ability to create a culture of inclusion and belonging by acting with courage, humility and curiosity; desire to learn about others and self-reflect.
• Ability to build team relationships, stay organized, handle various projects at one time, follow up and make accurate decisions.