Regional Property Manager

Position Purpose

The Regional Property Manager (RPM) is a strategic leader responsible for the performance, growth, and culture of a portfolio of properties. Reporting to the Director of Operations and President, the RPM ensures multiple aspects of operational excellence, drives NOI performance, and builds high-performing teams through coaching, mentorship, and accountability.

Operational, Strategic & Financial Leadership

• Monitor collections, vacancy, and loss reports; ensure delinquency procedures and evictions are completed timely across the portfolio.
• Review and enhance operational, personnel, and departmental policies to improve efficiency and service quality.
• Aid in preparing and reviewing annual budgets for assigned properties.
• Maximize revenue by leveraging approved marketing plans and recommending rent growth opportunities.
• Conduct monthly and quarterly site inspections via HappyCo and submit timely reports to senior leadership.
• Oversee marketing strategies to drive occupancy and recommend rent adjustments based on market conditions.
• Manage emergency on-call schedules and follow up to ensure proper response and handling.
• Maintain a 50% average make-ready percentage; create action plans for shortfalls and notify senior leadership when risks arise.
• Ensure rentable inventory is always available to sustain occupancy growth.
• Review and approve purchase orders; ensure PO compliance and proper approvals before expenses occur.
• Implement strategic initiatives aligned with company KPIs and operational goals.
• Monitor team task management systems (such as Monday.com).
• Partner with senior leadership on contract negotiations, cap-ex planning, and major operational initiatives.
• Ensure residents receive consistent, high-quality service through strong processes and community partnerships.
• Oversee resolution of escalated resident issues, lease terminations, grievances, and legal matters in compliance with policy and law.
• Promote safety and building standards by ensuring preventative maintenance and emergency procedures are executed effectively.
• Support additional operational needs as required.

Coaching, Leadership & Talent Development

• Mentor and develop Community Managers and site teams with ongoing coaching, feedback, and guidance.
• Lead with a growth mindset and support professional development, succession planning, and continuous learning.
• Conduct interviews, property inspections, performance evaluations, and growth plans; set expectations and address performance gaps with accountability and documentation.
• Foster a culture of collaboration, empowerment, and engagement aligned with company values.
• Ensure new hires receive thorough onboarding, training, and support on all core technologies.
• Review and approve timecards, leave requests, and staffing schedules to maintain proper coverage across communities.
• Cookstaffing to ensure all properties are adequately and efficiently supported.

Position Requirements

• Minimum 5 years of Community Manager experience required.
• For internal candidates, proven performance within the current portfolio/property is required.
• Highly detail-oriented self-starter with strong follow-through.
• Knowledge of company management policies, property management operations, and relevant local/state laws, including Fair Housing and Landlord-Tenant Law.
• Ability to make informed decisions on legal escalations in alignment with company policies.
• Basic understanding of building maintenance, fire safety, and liability reduction.
• Ability to manage multiple properties, including multi-state portfolios.
• Strong organizational, administrative, and office-management skills.
• Effective supervisory and leadership skills.
• Proficient with property management software and technology platforms.
• Ability to maintain required records, including tenant files, reports, and operational documentation.
• Strong verbal and written communication skills.
• Skilled at generating accurate reports, records, and financial documentation.
• Able to build and maintain strong working relationships with peers, leadership, residents, vendors, and community partners.
• Valid driver’s license and insured personal vehicle required.
• Personal cell phone required for communication with teams and leadership.
• Willingness to work weekends or after hours during emergencies or escalated issues.
• Ability to travel 75% and the ability to travel out of state and stay overnight when needed.
• Professional appearance and demeanor.

Preferred Certifications

• CAM, CAPS, or related credentials.

Bachelor’s Degree in Business, Management, or Related Field Preferred

Must Live Within a Short Driving Distance of at Least One Asset in the Assigned Portfolio

Who We Are

GoldOller Real Estate Investments is a dynamic and growing company that acquires, develops, and operates multifamily communities across the country. With more than 40,000 units under management in 12 states, we proudly represent over $2.6 billion in assets. Our success comes from investing not only in properties - but in our people.

Perks & Benefits

• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• A Celebrate YOU Day (to use at your leisure for any special occasion)
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
• Company-Paid Health Reimbursement Account
• Paid Maternity Leave
• Company-Paid Life Insurance
• Company-Matched 401(k) Retirement Savings Plan
• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
• Company-Paid Certifications & Licensing

Equal Opportunity Employer

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