Regional Project Administrator - Building Products
Position Summary
The Regional Project Administrator ensures a seamless customer experience by providing proactive updates via Salesforce, coordinating appointments, and resolving issues promptly. This role keeps projects on schedule, maintains accurate documentation, and supports both safety compliance and team collaboration to meet organizational goals.
Responsibilities
Customer Communication & Updates - Proactively provide customers with regular updates on job milestones utilizing Salesforce.com to ensure transparency and satisfaction throughout the project lifecycle
Scheduling & Coordination - Lead and coordinate all measures, installation, and service appointments between homeowners and independent contractors, ensuring seamless scheduling and execution of all appointments
Issue Resolution - Respond to and resolve customer issues, concerns, and questions in a timely and professional manner, ensuring a positive customer experience
Project Timeframe Management - Ensure all projects are completed within agreed-upon customer commitment timeframes, monitoring progress and addressing any delays or obstacles that may arise
Project Documentation - Collect and upload all necessary project paperwork into the system, maintaining organized and accurate records for each job from start to finish
Safety Compliance - Operate in a safe manner, adhering to all safety protocols, and contribute to maintaining a safe work environment for all team members and customers
Customer Resource & Support - Serve as a reliable and knowledgeable resource to customers, providing accurate information and assisting them with any inquiries related to their projects
Collaboration & Goal Achievement - Follow and execute any additional instructions or tasks provided by management to support the overall goals and objectives of the organization, contributing to team success
Qualifications
A high school diploma or GED equivalent is required.
Preferably 1-3 years of experience in an operational environment, preferably in building products, with a demonstrated success working with customers.
About Us
When you join Alside, you are part of a leading exterior building products distribution business serving residential and commercial remodeling and new construction markets. We strive to provide high-quality windows, siding, metals, and other essential building products to contractors, remodelers, builders, and architects. Headquartered in Atlanta, Georgia, Alside operates more than 100 supply centers across the U.S. and is owned by Associated Materials, LLC.
Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.
Additional Information
The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity.
Compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Click to learn more about benefits.
Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled