Regional Program Coordinator - Eastern

The Maryland Food Bank (MFB) is a nonprofit hunger-relief organization dedicated to feeding people, strengthening communities, and ending hunger for more Marylanders. MFB partners with local organizations across the state to provide food assistance, bringing together resources to provide nearly 114,000 meals every day—more than 41 million meals annually—to children, seniors, veterans, and hard-working families. In addition to addressing immediate needs, MFB works to create pathways out of hunger. The organization values diversity and is committed to fostering a culture where all employees contribute their fullest potential.

About the role

The Regional Program Coordinator (RPC) supports the designated Regional Program Director (RPD) in advancing MFB’s food access strategy through regional food distribution partners. The Coordinator builds partner trust, ensures accurate processes and information, supports partner compliance through site inspections, and contributes to partner capacity building. This role requires adaptability, responsiveness, and a commitment to centering the lived experiences of neighbors to ensure culturally responsive and inclusive solutions.

Responsibilities

• Provide administrative support to the Regional Program Director (RPD) in implementing regional strategies, including planning, coordinating, hosting, and tracking partner meetings, convenings, and events.
• Collaborate with the RPD to coordinate projects, determine next steps, and ensure timely follow-through on action items.
• Build and maintain strong relationships with community partners by listening with empathy and responding professionally and proactively.
• Escalate issues to the RPD when appropriate.
• Follow and apply established MFB processes, procedures, and guidelines across all regional activities.
• Coordinate partner changes of information and new partner onboarding, including organizing, tracking, and maintaining required documentation and files.
• Assist with partner site inspections in collaboration with the RPD and follow up on required documentation and action items.
• Maintain accurate and complete partner records and system data, ensuring data integrity and compliance with established requirements.
• Support special team projects and initiatives as assigned.
• Assist with hiring, onboarding, and training new team members as needed.
• Provide coverage and support to other regions during team transitions, staffing gaps, or periods of increased workload.

Requirements

• High school diploma or GED. Equivalent experience, including non-traditional career paths, grassroots community organizing, and lived experience of food insecurity, will be considered.
• At least two (2) years of experience in a relevant field performing support tasks and providing customer service, or an equivalent combination of education and experience.
• Effective communication, relationship-building, and customer service skills, with the ability to work effectively with individuals at all levels of an organization.
• Demonstrated cultural competence and understanding of equity and inclusion principles.
• Ability to contribute to a positive, productive, and inclusive work environment and team culture.
• Proficiency with basic computer applications, including email, spreadsheets, word processing, remote meeting platforms, and internet navigation.
• Strong attention to detail and accuracy, with the ability to work independently and manage multiple priorities.
• Experience coordinating logistical details for events, workshops, or projects.
• Ability to adapt to shifting priorities and embrace change with flexibility and agility.
• If driving on MFB business, must possess a valid driver’s license and have an acceptable Motor Vehicle Record (MVR), including no prior DUI/DWI convictions and fewer than two (2) points against the license.
• Ability to pass a pre-employment drug screen, including marijuana, and background check.

Preferred Qualifications

• Experience with complex project management.
• Experience working with databases and Customer Relationship Management (CRM) platforms.

Work Environment

• Regular local travel is required to partner sites, off-site events, and MFB’s main branch in Baltimore.
• Hybrid work schedule, with on-site or in-community work required at least three (3) days per week.

Pay

$26–$28 per hour