Regional Production Services Manager

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.

About the role

The Regional Production Services Manager will assist Pinnacle Live’s venue operations teams with the pre-planning, logistics, resource allocation, accounting, and onsite management of large-scale productions. As a member of Pinnacle Live’s Production Services department, the Regional Production Services Manager may also be tasked with filling show operator positions.

Responsibilities

• Collaborate with Venue Sales, Venue Operations, Rigging Services, and Power Services to plan and execute high-level production in accordance with Pinnacle Live’s production standards.
• Serve as the remote point of contact for project planning and on-site point of contact for production site visits and event execution as requested by venue staff.
• Identify and train Event Services Technicians and Senior Event Services Technicians so that they may serve as competent show operators on production-level events.
• Identify and maintain relationships with labor brokers and subrental vendors to maintain Pinnacle Live’s access to partners that can assist with production-level event execution.
• Create detailed production schedules and define cadence of deliverables for each project as requested by Venue Operations.
• Assist Venue Operations in obtaining quotes from qualified sub-rental vendors, as necessary.
• Prepare and implement project budgets including pre-event estimates and post-event actuals.
• Create and edit orders for internal charges related to Production Services resources.
• Function as production subject matter expert, consult venues to choose appropriate equipment and staffing levels with a focus on utilizing in-house resources when possible.
• Translate client requests into holistic production visions and identify opportunities to capture additional revenue in the sales process.
• Generate CAD files as needed for projects to demonstrate the accurate scale of production elements including, but not limited to, staging, lighting, projection, audio, and cable pathing.
• Calculate power consumption of production components to ensure adequate power, coordinating with the Power Services department as necessary to engage additional resources.
• Assist with Rigging Services requests on production-level events.
• Manage in-house, third-party, and/or union laborers to set, operate, and strike large productions.
• Perform other related duties as assigned.

Core Competencies

• Critical Thinking - Identifies root cause of problems and prevents the problems from recurring within assigned department. Considers impact of team's decisions.
• Job Knowledge - Uses in depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within assigned department. Keeps up to date on developments that affect job.
• Management Skills - Provides on-going guidance and assistance to improve morale and productivity. Identifies employees for development, succession planning, and training as needed. Effectively manages underperforming employees to improve or leave.
• Persuasiveness / Negotiating - Influences and shapes issues and desired outcomes.
• Presentation Skills - Creates presentations for their managers to deliver. May occasionally deliver presentations to their teams as required.
• Supervisory Responsibilities - Delegates work and assignments to team members based on expertise, work experience, and time constraints.

Requirements

• Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must.
• Excellent understanding of signal flow and technical troubleshooting skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.
• Strong understanding of basic electrical theory and principles.
• Strong understanding of basic rigging standards and practices.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate when appropriate.
• Demonstrated proficiency with Microsoft Office Suite.
• Ability to execute productions that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations.
• Demonstrated proficiency with CAD software (Vectorworks, Vivien, AutoCAD, etc.).
• Demonstrated proficiency with industry standard project management software (Monday.com, Asana, etc.).
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

• Bachelor's Degree in related field or industry experience equivalent.
• Three (3) years' project management experience, preferred.
• Ability to interpret floor plans and three-dimensional drawings.
• Vectorworks proficiency preferred.

Schedule

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Up to 60% travel required.

Pay

$80,000 - $100,000 annually

Benefits

• Generous time off with PTO, holidays and sick/personal days.
• 401k with a contribution match.
• Insurances: health, vision, dental and more.