Regional Performance Manager

About Impel

We're harnessing the power of AI to transform automotive retailing, one of the largest segments of the global economy, and we've become one of the largest vertical AI companies in the world. Our industry-leading Automotive AI Operating System helps retailers and OEMs unify the entire customer journey—fueling faster decisions, deeper connections, and measurable impact at every step along the way. To date, we've delivered 34 billion shopper interactions, influencing more than $8 billion in Sales and Service revenue across 51 countries. Learn more about Impel.

Our Values

• Relationships - At the heart of everything we do are the connections we build with customers, colleagues, and communities—rooted in trust, and strengthened through collaboration.
• Results - We believe every innovation should be purposeful, every challenge met with strategy, and every outcome drives lasting measurable success.
• Inventiveness - We don't just adapt to change; we embrace an entrepreneurial spirit that inspires us to take bold action—pushing boundaries and constantly reimagining what's possible at every turn.
• Grit - We have a relentless drive to push forward, overcome obstacles, and seek out new ideas with ambition, energy, and passion—no matter what roadblocks we may encounter.

Responsibilities

• Provide ongoing support to a defined group of Major Accounts throughout a region to ensure customer satisfaction and understanding of the Impel value proposition.
• Drive revenue growth within the current book of business and ensure revenue retention of dealer clients is maintained.
• Grow assigned revenue streams from dealer clients.
• Manage store-level client communications and training activities to ensure client utilization and satisfaction with Impel products and services.
• Coordinate with the National Performance Management Team to ensure corporate goals and expectations are met at the region and store levels.
• Ensure effective client utilization of Impel products, SaaS platform, and services by training client personnel to leverage the tool effectively.
• Achieve retention and growth of revenue through programmatic actions supporting client renewals.
• Monitor assigned Dealer platform results and establish corrective actions to address identified shortcomings.
• Consistently achieve agreed-upon activity levels (e.g., phone calls, emails) to ensure 90%+ retention of the client portfolio.
• Leverage SalesForce CRM for process management, activity documentation, and revenue tracking.
• Assist in developing customer stories, case studies, and client references for retention and new client acquisition.
• Continuously advance knowledge of Impel solutions, learning new features and deepening understanding of current features to teach clients and colleagues.
• Represent Impel Platform functions by sharing system best practices and optimization strategies from successful clients.
• Demonstrate Impel’s values in everyday interactions.
• Perform other duties as required.

Requirements

• Bachelor’s degree; or
• Certification in Google Analytics; or
• A combination of education and work experience necessary to perform essential functions.

Preferred Qualifications

• Knowledge of retail businesses and/or digital marketing.

Skills

• Consultative sales skills.
• Advanced client service skills.
• A positive attitude and highly motivated with a passion to win as part of a team.
• Proficiency in Google and SalesForce.
• Ability to achieve productivity goals, including completion of 40+ activities per day and 2+ meetings (online or in-person) per day.
• Desire to work with auto dealers and their management team daily.

Other responsibilities include maintaining confidentiality of work-related issues, records, and company information, and demonstrating a commitment to Diversity, Equity, and Inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.