Regional People Services Manager, Western US

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and providing valuable funding for their community-based programs and services.

You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

About the role

Reporting to the Director Field People Services US, the Regional People Services Manager (RPSM) is a strategic partner to the Regional Director. This role drives regional success by optimizing profitable sales opportunities through organizational capability and active engagement. The RPSM strengthens the work environment, grows organizational capability, and builds the leadership bench in their geographic assignment through recruiting, talent and performance management, training, and team member engagement.

The RPSM provides a unique perspective on people, their capabilities, and business operations, linking every action to strengthen organizational capabilities, fuel growth, and drive financial results.

Responsibilities

• Talent & Performance Management
  • Lead development of strategic road maps for bench building and financial results.
  • Drive results in building a strategic internal pipeline of store management candidates.
  • Guide and challenge management’s continuous assessment of leadership talent.
  • Optimize performance and talent management planning, processes, and tools.
  • Monitor and report status, success, and opportunities of talent and performance management plans.
  • Utilize data from talent planners and new store reports to identify talent pools and project needs.
• Training
  • Drive organizational performance by expanding critical individual and team capabilities.
  • Ensure field leaders are capable of developing next-level talent.
  • Help create new assignment success for all field positions.
  • Guide field leadership in implementing company-required training programs.
  • Conduct training using effective techniques and materials.
  • Monitor and report training plans, execution, status, success, and opportunities.
• Team Member Engagement
  • Drive results in staffing stability and active engagement.
  • Serve as a resource to District Managers and Regional Director to connect results to workplace behaviors.
  • Partner with Team Member Relations to investigate and resolve workplace behaviors and conditions.
  • Guide and challenge field leaders’ effectiveness in maintaining active engagement.
  • Monitor, report, and troubleshoot team member engagement levels and workplace conditions.
• Recruiting and Selection
  • Drive results in maintaining a strategic external pipeline of field leadership candidates.
  • Guide and challenge effective, timely acquisition and placement of candidates with the right capabilities and culture fit.
  • Help build a diverse, inclusive team with varied backgrounds, experiences, and perspectives.
  • Actively engage in recruitment and interviewing, primarily at the store management level.
  • Monitor and report staffing plans, execution, status, success, and cost-effectiveness.

Requirements

• Post-secondary degree in Business, Human Resources, or related field, or equivalent experience.
• 7+ years of experience in Human Resources roles within multi-location organizations.
• Consistent track record of delivering key metrics, high energy, commitment, and passion for the business and HR profession.

Skills

• Comfortable and adaptable to using technology.
• Excellent verbal and written communication skills.
• Superior organizational, prioritization, and time management skills.
• Strong sense of self-confidence balanced with genuine humility; ability to respectfully challenge and influence.
• Strong desire to learn, observe, assess, and continuously add value.
• Able to connect with diverse backgrounds, experiences, and viewpoints aligned with company values and mission.
• Capable of commanding recognition as a leader among peers and stakeholders.

Pay

$97,377 – $155,802

Schedule

FLSA: Exempt
Travel: 25%-50%
Work Type/Location: Remote, based in California or Washington

Benefits

• Healthcare Plans
  • Comprehensive coverage (medical/dental/vision) at a reasonable cost.
  • Specialized health and wellness programs (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off
  • Sick Pay
  • Vacation Pay - Approximately 2 weeks
  • 6 paid holidays plus 1 to 2 additional floating holidays
• Team member discounts: Up to 50% off store merchandise.
• Flexible spending accounts: Use pre-tax dollars for eligible health and daycare expenses.
• Employee Assistance Program (EAP): Free tools and resources for managing life’s challenges and work-life balance.
• Retirement Plan: 401k with generous company matching contributions.
• Life insurance: Company-provided with the option to purchase supplemental coverage.
• Additional Benefits:
  • Annual Bonus
  • Performance Merit Increases
  • Disability Insurance
  • Parental Leave

Geographic and job eligibility rules may apply.