Regional Patient Recruitment Lead

About the Role

Flourish Research is seeking motivated, talented, and creative individuals to join our team, offering opportunities for career growth and the chance to contribute to life-changing research. We are currently hiring a Regional Recruitment Lead for our Patient Engagement division in the North Florida region.

Responsibilities

• Create and execute strategic recruitment plans in partnership with the corporate patient recruitment team for assigned studies and locations.
• Achieve study enrollment goals and assigned revenue targets.
• Guide teams in implementing multi-channel recruitment strategies, including community partnerships, physician referrals, and patient databases.
• Ensure an exceptional patient experience from initial contact through screening and enrollment.
• Develop relationships with community organizations, patient advocacy groups, and healthcare providers to build sustainable referral networks.
• Oversee diversity and inclusion initiatives to ensure representative patient populations in clinical trials.
• Monitor performance indicators and take action to address underperformance.
• Build and maintain a culture of accountability, collaboration, and results.
• Prioritize studies and execute patient routing to optimize revenue and meet enrollment commitments.
• Lead and manage patient recruiting call center managers, quality and training managers, strategists, and remarketers.
• Manage prescreen programs and ensure appropriate prioritization, routing, and strategy.
• Identify and implement coaching, training, and development initiatives.
• Identify process and system improvement opportunities and partner with support teams to drive enhancements.
• Participate in sponsor relations and communications as needed.
• Manage site-level vendor relationships, including sponsor-funded central recruitment campaigns.
• Ensure accurate and timely documentation within CRM and CTMS systems.
• Ensure adherence to legal, ethical, and professional conduct standards.

Requirements

• Professional Experience:
  • Proven success leading high-performing teams that meet or exceed enrollment and revenue goals.
  • 3+ years managing a patient enrollment team of 5+ representatives.
  • Call center leadership supporting multi-therapeutic studies preferred.
  • 2-3 additional years as a patient enrollment representative preferred.
• Education:
  • Bachelor's degree required; business degree preferred.
• Training:
  • Healthcare sales and call center management training preferred.
• Required Capabilities:
  • Strong knowledge of clinical trial enrollment processes, protocols, and regulations.
  • Proven leadership of geographically dispersed teams.
  • Highly data-driven approach to identifying trends and taking action.
  • Ability to build a culture of accountability, performance, and results.
  • Advanced coaching skills, including emotional intelligence and persona-based messaging.
  • Experience managing and improving KPIs at individual and team levels.
  • Ability to create and execute study-specific recruiting strategies.
  • Expertise in delivering an exceptional, inclusive patient experience.
  • Proficiency with call center systems, phone platforms, and CRMs.
  • Strong cross-functional collaboration and communication skills.
  • Adaptable and solutions-oriented in dynamic environments.
  • Relevant therapeutic area experience is a plus.

Schedule

Monday-Friday, Normal Business Hours

Location

Remote with occasional travel to sites, regional offices, and community events.

Compensation

Competitive base compensation + bonus

Classification

Salary, Exempt

Benefits

• Health, dental, and vision insurance plans
• 401(k) with 4% match
• Tuition reimbursement
• Parental leave
• Referral program
• Employee assistance program
• Life insurance
• Disability insurance
• 15 days of PTO + 10 company holidays