Regional Operations Occupancy Specialist - Lease-up (Boston)

About the Role

We are seeking a highly organized, motivated, and customer-focused Regional Operations Occupancy Specialist to join our growing affordable housing team. This is a fast-paced and exciting roving position supporting multiple affordable housing communities within an assigned geographic territory in Boston, MA. The role involves traveling between properties to support occupancy operations, applicant processing, certifications, compliance administration, lease-up activity, and site team support. Ideal for someone who thrives in a dynamic environment, enjoys variety in their day-to-day responsibilities, and can successfully manage multiple priorities across several communities.

Responsibilities

• Regional Operations Occupancy Support
  • Provide occupancy and compliance support across multiple properties within an assigned region
  • Travel between communities as needed to assist with staffing support, lease-ups, recertifications, and applicant processing
  • Assist site teams during periods of high application volume, staffing transitions, audits, or operational needs
  • Support occupancy stabilization efforts and leasing goals while maintaining full compliance
• Applicant & Certification Processing
  • Process affordable housing applications and determine program eligibility
  • Review income, asset, and household documentation for accuracy and completeness
  • Prepare LIHTC certifications and recertifications
  • Coordinate applicant follow-up and collect required verifications
  • Maintain waitlists and applicant communication
• Compliance Administration
  • Maintain compliant resident files and supporting documentation
  • Coordinate third-party file reviews and address corrections or deficiencies
  • Monitor certification deadlines and occupancy requirements
  • Ensure compliance with LIHTC, HUD, HOME, PBV, Section 8, AFHMP, and other applicable program requirements
  • Assist with audits, reporting requests, and agency monitoring
• Lease-Up & Lottery Support
  • Assist with affordable housing lotteries and lease-up initiatives across the portfolio
  • Support applicant intake, preference verification, and waitlist management
  • Coordinate with marketing, compliance, and operations teams to support successful lease-up execution
• Systems & Reporting
  • Maintain accurate records in property management and compliance software systems
  • Track outstanding documentation and certification status
  • Generate occupancy and compliance reports as needed
  • Maintain organized digital and physical files

Requirements

• Experience in affordable housing, LIHTC compliance, leasing, occupancy, or property management preferred
• Strong knowledge of LIHTC regulations preferred
• Familiarity with HUD, HOME, PBV, Section 8, and other affordable housing programs is a plus
• Ability to work independently and adapt quickly to different site environments
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Proficiency in Microsoft Office and property management/compliance software systems
• Reliable transportation and ability to travel throughout assigned territory required

Preferred Qualifications

• COS, TCS, HCCP, or equivalent LIHTC certification preferred (or ability to obtain)

Benefits

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Short-term disability (STD) and life insurance
• Employee Assistance Programs (EAP)
• Paid time off and paid holidays
• Paid training and tuition reimbursement
• Wellness programs
• Employee referral bonuses
• Flexible spending accounts

Pay

$60,000 - $70,000 annually, dependent on experience, location, property size, and budget.

About the Organization

With a growing workforce of more than 600 team members, The Peabody Companies manages over 14,650 units of residential housing. Our portfolio includes conventional and multi-family housing (single high-rise to scattered sites), senior communities, veteran's housing, and supportive housing services. We offer property management, leasing, marketing, facility maintenance, accounting and finance, compliance, quality assurance, as well as sales and brokerage services.

Our Vision: We put the HOME in housing.

Our Mission: To deliver exemplary service through fiscal responsibility to our clients, integrity in all aspects of our business practices, stability for 45+ years of meeting our clients' business needs, and humility in relationships with clients, residents, and employees.