Regional Operations Manager - Southeast Division

Ready to take your career full speed ahead? We’re on the hunt for a bold, energetic, and results-driven leader to join our fast-growing team as a Regional Operations Manager. If you’re a confident, outgoing team builder who loves a fast-paced environment and thrives on structure and success, we want you on board. In this role, you'll lead multiple locations, drive operational excellence, and ensure the highest standards of safety and service.

About the company

Professional Transportation, Inc. (PTI) has been providing crew transportation services for railroads since 1980 and has an industry reputation for quality, reliable, and safe crew transportation services. Much like a shuttle service, PTI receives around-the-clock requests from railroad customers to pick up and drop off train crews.

About the role

The Regional Operations Manager (ROM) is responsible for managing field operations tasks and assignments, as well as providing leadership in supporting and executing business goals related to safety, customer service, operations, and improving operational effectiveness.

Responsibilities

• Field Management
  • Assist underperforming locations with recruiting and hiring.
  • Assist with management of branch locations where local management positions are vacant.
  • Thoroughly analyze a branch location to identify and resolve root causes of performance issues.
  • Meet with local customer representatives to address performance concerns.
  • Resolve trip coverage issues.
• Fleet Management
  • Upfitting of newly acquired vehicles to include exterior safety and company identifying decals, installation of required safety equipment such as cargo nets, fire extinguishers, etc.
  • Installation of technology hardware in PTI vehicles including railroad radio, Lytx Drive Cam, and GPS devices.
  • Work with local PTI managers to coordinate and manage vehicle maintenance programs utilizing approved vendors and/or performing minor repairs.
  • Source potential new automotive repair vendors and suppliers.
  • Work with existing vendors to coordinate vehicle maintenance.
  • Conduct vehicle inspections per company policies and procedures.
  • Work with Director of Operations and Regional Vice President in managing all aspects of the region’s fleet.
  • Installation, calibration, and maintenance of GPS equipment, Drive Cam, and railroad radios (as needed).
• Customer Relationship Management
  • Develop and maintain relationships with each railroad customer.
  • Notify Corporate management of changing railroad conditions that would impact branch demand.
  • Promote good customer relationships by meeting with local railroad officials weekly to discuss operations, satisfaction level of service, and any other pertinent issues.
  • Work with railroad officials to report any Yard Safety issues.
  • Attend railroad safety meetings whenever possible.

Requirements

• Education: Associate or Bachelor’s degree (preferred).
• Experience: Minimum of 1+ year of supervisory or management experience.
• Skills & Competencies
  • Excellent communication and organizational skills.
  • Proficiency with Microsoft Office products.
  • Proficient in PTI-used software such as DriveCam, Trimble, and Crew.
  • Valid state driver’s license issued by the state of proposed employment.
  • At least 5 years of verifiable driving experience.
  • Must live within 30 minutes of the branch location.
  • Must be able to read, write, and converse in English.
  • Must be able to use a GPS/Technology System, read and understand roadmaps.
  • Must maintain a cell phone and keep PTI updated with current phone number.
• Physical Requirements
  • Ability to lift and pull up to 15 pounds.
  • Must be able to climb in and out of the vehicle.
  • Must be able to bend to inspect the undercarriage of a vehicle and tires.
  • Must be able to manually open and close all doors and hatches on the vehicle.
  • Ability to sit for extended periods of time when driving, which may be required.
  • Must be able to perform the essential functions of the job with or without a reasonable accommodation.
• Travel Requirements: While managing multiple locations, the ROM is expected to travel to the locations as needed to conduct recruiting, training, safety meetings, performance feedback and coaching sessions, and conduct CRM visits.

Benefits

• Multiple health insurance plan options.
• Paid vacation time.
• 401(K) retirement plan.
• On-the-job training.
• Discounted cell phone plans for Verizon and AT&T.
• Room for growth and advancement within the company.

Pay

$48,000–$50,000 per year.