Regional Operations Manager - Kansas City

About the role

We are seeking a Regional Operations Manager with experience in hiring and collaborating with inspectors, driving regional success, and utilizing data for decision-making. You will be part of our Operations team responsible for overseeing inspection processes and ensuring quality standards are met.

Responsibilities

• Mastery of OPENLANE policies, processes, procedures, and tools for floor plan audits and vehicle/facility inspections.
• Oversee and ensure adherence to OPENLANE policies, processes, procedures, and tools by the team of FTE and 1099 inspectors during floor plan audits and vehicle/facility inspections to achieve regional SLA's and targets.
• Recruit and hire initiatives for both contract and full-time inspectors within the assigned region.
• Partner with Marketplace and Commercial Sales Team to guarantee regional success, including inspection needs, growth forecasting, and scheduling.
• Cultivate strong customer relationships with dealers and the OPENLANE sales team to drive sales growth and capitalize on opportunities to ensure they are fully realized.
• Support the Senior Regional Operations Manager in creating and implementing OKR's to ensure success within the designated region.
• Lead and develop teams to deliver exceptional audit/inspection services, including training, motivating, coaching, counseling, and mentoring FTE Inspectors, as well as conducting performance management activities.
• Ensure that contractors meet customer requirements and operational standards.
• Act as the main point of contact for contractors and inspectors regarding compensation, task assignment, process updates, application questions, etc.
• Adopt a continuous improvement mindset by collaborating with the following teams: Product, Arbitration, Scheduling, and Quality Assurance to test new app releases and processes, and provide feedback for improvements and maintenance.
• Function as a reserve inspector for new markets and to address inspection capacity gaps within the region.
• Utilize various communication tools within the OPENLANE organization.
• Perform other duties as assigned by the manager.

Requirements

• Minimum of 3+ years relevant experience or education.
• Minimum of 2+ years of automotive mechanical experience.
• Able to operate a motor vehicle and possess a valid driver’s license.
• A working knowledge of technology, particularly in submitting electronic inspection reports.

Nice to have

• Previous experience managing teams and individuals, including both contractual and full-time employees.