Regional Operations Manager, Health Information Management

About the Role

Oversee daily operations of Release of Information (ROI) functions across all sites, including client communication, project management, strategic planning, budgetary performance, staffing, and recruiting. Act as the liaison between MRO Corporation and Client Management to ensure contracted service level responsibilities and medical record request processing comply with company goals, client policies, federal/state regulations, and are completed in a timely manner. Preferred candidate location: Los Angeles, San Diego, or San Francisco, CA. Monthly visits to client sites across California with approximately 25%–50% travel required.

Responsibilities

• Conduct meetings with client management to review ROI operations, suggest workflow improvements, create efficiencies, and provide issue resolution or guidance.
• Generate timely, concise, and effective business correspondence.
• Manage regional P&L and expenditures to budget.
• Interact professionally and courteously with employees, customers, and colleagues.
• Demonstrate superior time management and attention to detail.
• Participate in process review and improvement meetings.
• Conduct quarterly business reviews for each client.
• Make crucial decisions to achieve success by reviewing productivity standards and contract language; strong analytical skills required.
• Recruit, hire, and train staff to meet defined job responsibilities.
• Ensure staff are oriented, trained, and competent in all aspects of Medical Record – Release of Information.
• Ensure productivity standards and goals are met for direct reports, including Area Managers, Site Supervisors, and ROI Specialists.
• Conduct on-site aspects of Human Resource requirements.
• Manage employee schedules and approve bi-weekly payroll.
• Manage work schedules of reporting ROI Specialists to cover peak periods, leave, and vacancies at staffed hospital sites.
• Perform Quality Assurance (QA) monitoring of work performed by reporting staff.
• Conduct quarterly work performance reviews and annual reviews for all reporting managers and ROI Specialists.
• Develop individual team members to achieve their professional goals.
• Monitor performance and provide feedback and evaluations for reporting ROI Specialists.
• Promote a positive image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
• Respond to customer needs in a positive, professional, and efficient manner.
• Improve regional processes, policies, and practices to achieve company goals and ensure regional policies are met.
• Serve as a link between managers and ROI Specialists to develop and implement new plans/ideas that enhance company operations.

Requirements

• Minimum High School Diploma / GED required.
• Bachelor’s and/or Associate’s Degree in Health Information Management, Business Administration, or a health-related field, or equivalent experience, strongly preferred.
• Credentialed RHIT or RHIA preferred.
• Minimum five (5) years of supervisory/management experience in Health Information Management in an acute care hospital or clinic setting.
• Prior work history of supervising a minimum of 20 full-time employees.
• Strong knowledge of HIPAA privacy information standards.
• Excellence in business writing, communication, and interpersonal skills.
• Strong proficiency in Microsoft Office, with emphasis on MS Word and MS Excel, including creating and manipulating data in spreadsheets, Pivot Tables, and Graphs.
• Valid driver’s license.
• Ability to travel locally, including overnight stays as necessary.

Pay

Base pay range: USD $85,000.00 – USD $115,000.00 per year. It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.