Regional Operations Manager, Health Information Management

Overview

The Regional Operations Manager oversees daily ROI functions across all sites, handling client communication, project management, strategic planning, budgetary performance, staffing, and recruiting. The role serves as the liaison between MRO Corporation and client management to ensure compliance with company goals, client policies, and federal/state regulations, including timely medical record request processing. Locations include Dallas, Houston, and Fort Worth, Texas; the preferred candidate resides in one of these areas. Occasional travel for meetings or client sites is required.

Responsibilities

• Conduct meetings with client management to review ROI operations, suggest workflow improvements, create efficiencies, and provide issue resolution.
• Generate timely, concise, and effective business correspondence.
• Manage regional P&L and expenditures to stay within budget.
• Interact professionally with employees, customers, and colleagues.
• Maintain superior time management and attention to detail.
• Participate in process review and improvement meetings.
• Conduct quarterly business reviews for each client.
• Make crucial decisions by reviewing productivity standards and contract language; apply strong analytical skills to daily problems.
• Recruit, hire, and train staff in accordance with defined job responsibilities.
• Ensure staff are oriented, trained, and competent in all aspects of Medical Record – Release of Information.
• Meet productivity standards and goals for direct reports, including Area Managers, Site Supervisors, and ROI Specialists.
• Handle on‑site human resources requirements.
• Manage employee schedules and approve bi‑weekly payroll.
• Adjust work schedules of ROI Specialists to cover peak periods, leave, and vacancies when Area Managers or Site Supervisors are absent.
• Perform Quality Assurance (QA) monitoring of work performed by reporting staff.
• Conduct quarterly work performance reviews and annual reviews for all reporting Managers and ROI Specialists.
• Develop individual team members to achieve their professional goals.
• Provide performance feedback and evaluations for reporting ROI Specialists.
• Promote a positive image of MRO with emphasis on customer service, treating patients, co‑workers, and medical center personnel with courtesy and respect.
• Respond to customer needs in a positive, professional, and efficient manner.
• Improve regional processes, policies, and practices to achieve company goals and ensure regional policy compliance.
• Report to the MRO Director of Operations and serve as a link between managers and ROI Specialists to develop and implement new plans/ideas that enhance overall operations.

Qualifications

• Minimum High School Diploma / GED required; Bachelor’s and/or Associate’s degree in Health Information Management, Business Administration, or a related health field strongly preferred.
• Credentialed RHIT or RHIA preferred.
• At least five (5) years of supervisory/management experience in Health Information Management within an acute‑care hospital or clinic setting.
• Prior experience supervising a minimum of 20 full‑time employees.
• Strong knowledge of HIPAA privacy standards.
• Excellent business writing, communication, and interpersonal skills.
• Proficiency in Microsoft Office, especially Word and Excel, including the ability to create and manipulate spreadsheets with Pivot Tables and graphs.
• Valid driver’s license.
• Ability to travel locally, including overnight stays as necessary.

Pay

Pay Range: USD $85,000.00 – USD $115,000.00 per year.

Benefits

• Annual cash bonus (eligible employees).
• Comprehensive medical, dental, and vision insurance.
• Life insurance coverage.
• 401(k) retirement plan.