Regional Operations Manager - Great Lakes

About the role

i2G specializes in advanced physical electronic security and life safety solutions, with proven experience in surveillance, access control, intrusion detection systems, biometrics, fence sensors, radars, ground sensors, anti-drone technologies, and enterprise technology integrations. The Regional Operations Manager is responsible for the overall operational performance, execution excellence, and profitability of assigned regional operations, overseeing multiple project teams, field operations personnel, project managers, and operational resources to ensure successful project delivery across the region.

Responsibilities

• Regional Leadership & Operations: Provide leadership and oversight for all operational activities; drive accountability for project execution, customer satisfaction, operational excellence, and financial performance; lead and develop Project Managers, Field Managers, Supervisors, and technical teams; establish and maintain operational standards, procedures, and best practices; ensure organizational goals, safety requirements, and quality standards are consistently achieved; foster a collaborative and high-performance culture.
• Resource Planning & Workforce Management: Develop strategic resource plans to ensure sufficient labor, subcontractors, materials, equipment, and technical expertise; forecast staffing needs and collaborate with leadership and Talent Acquisition; review labor utilization and workforce efficiency; ensure proper training, certification, and alignment of employees with project requirements; mentor and develop future operational leaders.
• Project Execution & Delivery: Provide executive oversight of all projects within the region; ensure successful project launches through pre-deployment planning and cross-functional coordination; monitor project schedules, budgets, risk profiles, and resource allocation; support teams in resolving escalations, removing obstacles, and mitigating operational risks; lead weekly operational reviews and WIP meetings; ensure projects are delivered safely, on schedule, within budget, and to customer expectations.
• Financial & Business Performance: Maintain accountability for regional revenue, profitability, and operational performance; review project margins and operational metrics to identify improvement opportunities; generate and provide accurate backlog, revenue, staffing, and operational forecasts; partner with Finance and Operations Leadership to monitor business performance and implement corrective actions; support annual budgeting, forecasting, and strategic planning initiatives.
• Sales & Business Development Support: Collaborate with Sales and Engineering teams to support business development opportunities; participate in bid reviews, project planning discussions, and operational strategy sessions; ensure proposed solutions can be executed within regional capabilities and resource constraints; support customer relationship management and contribute to client retention and expansion; act as an operational subject matter expert during proposal development and project pursuit activities.
• Process Improvement & Compliance: Drive continuous improvement initiatives that enhance operational efficiency, delivery consistency, and customer satisfaction; ensure compliance with company policies, safety programs, customer requirements, and industry standards; analyze operational performance metrics and implement improvement initiatives; assist executive leadership in developing and improving regional and company-wide processes and procedures; promote a culture of safety, quality, accountability, and operational discipline.
• Additional Responsibilities: Prepare operational reports and presentations for executive leadership; lead special initiatives and strategic projects as assigned; perform other duties as required to support company objectives.

Qualifications

• Required Experience:
  • 8+ years of progressive leadership experience in electronic security operations, project management, or field operations.
  • 5+ years of management experience leading multi-functional teams.
  • Proven experience managing operations within electronic security, low-voltage systems, property technology, data centers, critical infrastructure, or related industries.
  • Demonstrated success managing multiple concurrent projects and operational teams across a geographic region.
  • Experience with workforce planning, forecasting, budgeting, and operational performance management.
• Technical Knowledge:
  • Access Control Systems
  • Video Surveillance/CCTV Systems
  • Intrusion Detection Systems
  • Physical Security Infrastructure
  • Locking Systems
  • Network Infrastructure
  • Intercom Systems
  • Enterprise Security Platforms
  • Life Safety Systems
  • Data Center and Critical Infrastructure Security Environments
• Leadership Competencies:
  • Strategic leadership and decision-making ability
  • Strong financial and business acumen
  • Excellent communication and relationship-building skills
  • Effective conflict resolution and problem-solving capabilities
  • Proven ability to lead organizational change and continuous improvement initiatives
  • Strong coaching, mentoring, and team development skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Commitment to teamwork, accountability, and operational excellence

Key Performance Indicators (KPIs)

• Regional revenue achievement
• Regional gross margin performance
• Backlog growth and forecast accuracy
• On-time project delivery
• Customer satisfaction and retention
• Labor utilization and productivity metrics
• Employee retention and engagement
• Safety performance and compliance
• Quality and consistency of project execution
• Resource forecasting accuracy
• Reduction of project escalations and operational risks
• Development and retention of high-performing operational teams

Benefits

• 401(k) with Company Match
• Healthcare Coverage: Medical, Dental, and Vision plans, with most premiums employer-paid
• Employee Assistance Program (EAP) – Mental health and wellness support
• Paid Time Off: Exempt Flexible Time Off (FTO); Non-Exempt Tenure-based PTO; Paid Sick Leave
• Professional Development: Annual development stipend; Company-paid certifications; Educational reimbursement for eligible coursework
• Career Growth: Opportunities to work on high-impact projects across critical infrastructure, healthcare, data centers, stadiums, and more