Regional Operations Manager (DaVita IKC)
About the role
The Regional Operations Manager (ROM) will lead a team of Integrated Kidney Care (IKC) RNs and care coordinators, manage team performance, and represent IKC leadership.
Responsibilities
- Effectively manages Disease Management programs in designated market or geography
- Reviews and analyzes data to drive patient care outcomes in programs across the market
- Build & manage effective relationships with internal and external clients
- Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed
- Teammate Management - Provide leadership to direct reports, manage all teammate employment/HR activity, ensure compliance to all applicable regulations and DaVita policies, monitor risk management and quality assurance compliance, achieve quality and metric goals in IKC programs
- Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses and others as needed
- Evaluate processes to ensure cost effectiveness and reduce operational expenses
- Implement initiatives and analyze impact to outcome expectations
- Create and submit reports and analysis of teammate performance as needed
- Up to 30% travel required within the market. Occasional travel outside the market
Qualifications
- Minimum of 3-5 years’ management experience leading and managing teams required
- Demonstrates experience managing to data driven outcomes and process improvement required
- Strong communication on medical management, operational, and business-related issues
- Minimum of 1-2 years’ experience in clinical nursing leadership highly preferred
- RN license preferred
- Current CPR certification required
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
- Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required
Additional Responsibilities
- Directly supervise a team of Care Coordinators and Engagement Specialists and their day-to-day operations
- Provide your Regional team of Care Coordinators and Engagement Specialists with direct support, at regular intervals, and encourage professional growth
- Manage all teammate employment activity: hiring, promoting, job performance, disciplinary actions, termination, etc.
- Organize, monitor, evaluate and manage team & individual workflow - ensuring metrics are on track to be met
- Partner with People Services regarding any employee relations issues, timely & appropriately
- Facilitate teammate development (coaching, mentoring, training)
- Complete teammate evaluations and establish quarterly & annual goals
- Collaborate with direct reports and upper management to create & implement those professional development goals
- Learn, know, understand & follow teammate guidelines, employment policies & department/company procedures
- Understand basic wage & hour laws, as well as federal, state & local laws/regulations
- Create informational decks & spreadsheets; lead team meetings and present to upper management, as necessary
- Review & approve time for non-exempt direct reports
- Track overtime, attendance and PTO
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Pay
The Salary Range for the role is $78,000.00 - $119,000.00/year. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates
Schedule
This position will be open for a minimum of three days. The Salary Range for the role is $78,000.00 - $119,000.00/year. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates