Operations Manager

Essential Duties & Responsibilities

• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to coincide with the finance documents during closings with customers.
• Make changes to sales agreements if there are issues at the closing table and reprint documents.
• Gather additional lender required items for the funding process.
• Coordinate with contractors and manage project costing.
• Select and switch vendors based on quality and progress.
• Affirm vendor work schedules and hold vendors accountable to estimates.
• Provide evaluation reports and recommendations for process improvements.
• Contact dissatisfied customers directly and negotiate solutions.
• Escalate issues to upper management if necessary.
• Make recommendations for conflict resolution.
• Update deal tracking and status reports based on assessment.
• Use company applications to update missing deal information.
• Review and calculate commissions for payment.

Minimum Qualifications

• High School Diploma
• Two-year Degree preferred
• Willingness to travel up to 50% locally and during normal business hours