Operations Manager

Essential Duties And Responsibilities

• Operational Planning & Execution: Forecast what is to be done on a week-to-week basis, when, and by whom
  • Analyze and forecast factors that affect results to maximize efficiency
  • Cook up day-to-day departmental activities and make final decisions on manpower assignments and project responsibility
  • Ensure compliance with mandatory monthly reporting
• OPS Compliance: Utilize the OPS System
  • Monitor work authorizations (I5 tools, job status reports, etc.)
  • Share resources, manpower, and tools across branches to maximize organizational efficiency
• Team Leadership & Development
  • Mentor, coach, and provide performance feedback to support individual growth and team development
  • Participate in employee recruitment, hiring, counseling, and terminations (ensure alignment with company policy)
  • Foster employee engagement
  • Provide performance appraisals, feedback and growth opportunities for team members
  • Promote continuous learning, professional development, and improvements
• Customer Relations & Service
  • Maintain strong relationships with customers to ensure service quality, responsiveness, and satisfaction
  • Survey all customers; achieve minimum satisfaction ratings and follow up on feedback for continuous improvement
  • Take prompt action to resolve any customer complaints
• Project & Financial Performance
  • Work closely with Project Management to align field operations with project goals, ensuring consistent communication and collaboration
  • Manage billing and collections
  • Track accounts receivable and manage working capital
  • Facilitate process improvements in field labor productivity; implement tools for efficiency
  • Ensure minimum productivity standards are consistently achieved across projects
• Safety/Hazard Recognition & Elimination
  • Pre-plan and identify the methods to eliminate hazards daily by work task
  • Execute skill in observing habits and hazards of others and bringing it to their attention
  • Uphold safety as the most important goal of our company
  • Support goal of achieving zero accidents
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
  • Achieve safety training as expected by all company personnel

Qualifications And Requirements

• High School Diploma required
• 2- or 4-year construction-related degree OR completion of 4--5-year Journeyman apprenticeship required
• 3-5 years experience in the electrical, mechanical, or construction field required
• Minimum of 1-2 years experience leading workplace safety efforts required
• Demonstrated ability to work effectively in outdoor, hands-on construction environments

Skills And Abilities

• Positive safety attitude and personal integrity -- both are non-negotiable
• Strong interpersonal and leadership skills
• Ability to think conceptually and apply practical, real-world solutions
• Strong self-motivation, work ethic, and drive for career growth
• Technically proficient in a relevant trade
• Excellent customer service orientation; able to build trust with internal teams and external clients

Physical Requirements

• Office and field environment requiring sitting and standing
• Travel to various work sites is essential, exposing employee to outdoor elements, noise and the need to stand and walk

About The Role

• The Manager, Operations is responsible for leading and coordinating daily field and departmental operations to ensure successful project execution, workforce productivity, and customer satisfaction.
• This role bridges field supervision with project management, overseeing manpower planning, resource allocation, performance tracking, and operational compliance.
• The Manager will mentor and support field leadership, foster team development, and drive continuous improvement in efficiency, safety, and service quality.
• Additionally, this position plays a key role in financial performance by managing billing, collections, and labor productivity.
• Strong collaboration with internal teams and customers is essential to ensure alignment with project goals and company standards.

Benefits

• At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. As such the following values guide our behaviors:
  • A Servant's Heart -- Focus on the Needs of Others
  • Wisdom -- Insightful
  • Integrity -- Honesty and Trustworthy
  • Courage -- Decisive and Confident in Others
  • Humility -- Modest and Respectful
  • Passion -- Unfailing Dedication

Pay

Commensurate with experience

Schedule

N/A

Equal Opportunity Employer

MetroPower is an Equal Opportunity Employer.