Regional Operations Manager

Responsibilities/Duties

• Ensuring schedules are properly posted to provide adequate coverage while managing payroll hours efficiently.
• Manage all aspects of the New York operations, to include supporting existing salons and cleanliness.
• Identify short and long term regional needs, such as talent development and retention, sales target achievement, and regional market expansion.
• Oversee the New York leadership team, to include but not limited to talent development, recruitment, hiring, coaching, discipline, and separation as necessary.
• Work with the Executive Team to identify opportunities for business growth and regional market expansion.
• Drive District and Area Managers to meet monthly sales targets and provide sales support to all staff.
• Attend weekly and bi-weekly virtual meetings with District Managers and Area Managers to ensure alignment of operational objectives, resolve challenges, and drive continuous improvement.
• Ensure compliance with company policies and local/state laws, addressing any lapses immediately.
• Regularly track and analyze performance metrics, such as sales data, staff productivity, and operational efficiency.
• Develop and implement employee engagement programs tailored to the region, ensuring alignment with corporate objectives.
• Staying informed about competitor activities and market trends within the tanning and fitness industry.
• Work closely with the Facilities Manager to develop and maintain efficient maintenance routes across all salon locations in the region.
• Ensure that maintenance tasks are scheduled based on priority, criticality, and salon operational needs.
• Travel weekly to salons within your designated region.

Qualifications

• A high school diploma or equivalent required; Bachelor’s degree preferred.
• A minimum of 35 years of experience in a management role overseeing multiple locations, ideally in the tanning, beauty, or hospitality industry.